Patient Appointment Services Specialist

4 weeks ago


Eau Claire, United States Mayo Clinic Full time

This role is designed to encourage and support patient self-check-ins through digital technology. Our goal is to help our patients become comfortable using technology to create a successful and friendly check-in experience while allowing for personal interactions to still occur where our patients need assistance.

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. Hours may vary and additional time or overtime may be required to meet workload requirements.



  • Eau Claire, United States The Mayo Clinic Full time

    The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific dem Patient, Specialist, Service, Healthcare


  • Eau Claire, United States Mayo Clinic Health System Full time

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the...


  • Eau Claire, United States Marshfield Clinic Health System (MCHS) Full time

    Description : JOB SUMMARY The Appointment Coordinator Float serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems’ customer service standards. The Appointment Coordinator Float assesses needs of the patients or customers to determine...


  • Eau Claire, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a Full-Time Patient...


  • Eau Claire, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a Full-Time Patient...


  • Eau Claire, Michigan, United States Intercare Health Network Full time

    Job Type Full-time Description InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program. Become part of a Migrant and Community Health Center, where you will: Have a passionate purpose. Do worthwhile work. Make a difference in people's lives. InterCare is searching for a Full-Time Patient...


  • Eau Claire, United States Intercare Health Network Full time

    Job DescriptionJob DescriptionDescription:InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.Become part of a Migrant and Community Health Center, where you will:Have a passionate purpose.Do worthwhile work.Make a difference in people’s lives.InterCare is searching for a Full-Time...


  • Eau Claire, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Eau Claire, WI **Full Time Regular - Posted 1 days ago** **Overview** **Patient Services Representative** **FULL TIME** Midwest Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Midwest Dental office in Eau Claire, WI. **Responsibilities** Youll be an important member of the...


  • Eau Claire, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Eau Claire, WI **Full Time Regular - Posted 1 days ago** **Overview** **Patient Services Representative** **FULL TIME** Midwest Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Midwest Dental office in Eau Claire, WI. **Responsibilities** Youll be an important member of the...


  • Eau Claire, United States Smile Brands Group Inc. Full time

    **Patient Service Representative** Location Eau Claire, WI Category Front Office **Ref #:** 121838 Job Type Full-Time Midwest Dental - Eau Claire Oakwood JOB DESCRIPTION **Company Overview:** **Job Description:** **Patient Services Representative** Midwest Dental is now part of the Smile Brands family! Midwest Dental office in Eau Claire, WI. **Your Role...


  • Eau Claire, United States Smile Brands Group Inc. Full time

    **Patient Service Representative** Location Eau Claire, WI Category Front Office **Ref #:** 121838 Job Type Full-Time Midwest Dental - Eau Claire Oakwood JOB DESCRIPTION **Company Overview:** **Job Description:** **Patient Services Representative** Midwest Dental is now part of the Smile Brands family! Midwest Dental office in Eau Claire, WI. **Your Role...


  • Eau Claire, United States Orkin Full time

    Overview: $20/Hr We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...


  • Eau Claire, United States Orkin Full time

    Overview: $20/Hr We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...


  • Eau Claire, United States World Relief Full time

    ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems - disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has...


  • Eau Claire, United States World Relief Full time

    ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems - disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has...


  • Eau Claire, United States Midwest Dental Full time

    Overview: As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...


  • Eau Claire, United States Midwest Dental Full time

    Overview: As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...


  • Eau Claire, United States Midwest Dental Full time

    Overview: As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...


  • Eau Claire, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...


  • Eau Claire, United States ZOLL LifeVest Full time

    Job DescriptionJob DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including...