Front Desk Receptionist

Job Description

What would you do? – The Specifics

Ensures high quality customer service while following all safety protocols. Ensures a smooth flow of customers through the store. Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol. Processes and understands managed care plans while obtaining document information from the insurance company as needed. Provides customers basic and accurate information. Schedules and confirms appointments, follow-up visits and classes. Files all patient records daily and pulls patient files for the next day's appointments. Checks order status and notifies customers when orders are in or of any delays. Keeps reception area tidy and presentable with all necessary materials. Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies. Participates in regularly scheduled mandatory communication meetings. 

Qualifications

 Are you the right fit? – The Suitable Talent

Fluent in reading and speaking both English and Spanish. Experience as a Receptionist, Front Office Representative or similar role preferred but not required. 0-2 years related experience or training preferred. Experience handling multiple phone lines preferred. Strong customer service skills required. Strong organizational skills required.

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