Sustaining Software Engineer

Found in: Talent US C2 - 3 weeks ago


Houston, United States NOV Inc Full time

DP&A Sustaining Software Engineer

Responsibilities

Track and route field-related issues via Jira Service Desk ticketing system for Software Engineering groups. Provide technical support for Tier 1 Support, Field Engineers, internal and external customers. Handle customer escalations, conduct remote sessions, troubleshoot, and reproduce customer issues. Troubleshoot networking, software, and hardware issues. Perform root cause analysis for software/hardware issues reported. Provide improved system stability through wholistic system testing in real real-world environments. Maintain and optimize system configuration files. Develop tools to help with supporting the product for support or other internal teams. Maintain and update training environments for internal and external customers.  Review and improve product documentation and processes. Work along with Engineering teams to develop solutions for customer-reported problems.

Facility Specific Responsibilities

 Travel required to various local and international NOV facilities, customer offices, and rig locations.

Qualifications:

Experience with NOV control systems, and technologies. Must be able to troubleshoot integrated software systems.  Must have excellent written and verbal communication skills in English.

Preferred Qualifications:

Bachelor's degree in Engineering field or equivalent combination of education and experience. Experience working with the following software: SQL Linux VirtualBox Python Git Field experience on drilling rigs preferred. 
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