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Inbound Customer Service Representative

3 months ago

Draper, United States Ken Garff Full time

The Ken Garff Listening Center is a contact center that is currently looking for Remote Inbound Customer Service Representatives

Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays—closed Sunday. Mountain Time

Upcoming Potential Start Dates:

5/20/2024

6/10/2024

7/8/2024

Shifts preferred:

  • 9:30 AM - 6:00 PM Mountain Time
  • 10:00 AM - 6:30 PM Mountain time
  • 10:30 AM - 7:00 PM Mountain Time

Here’s what you’ll be doing:

  • Answer inbound customer calls promptly and professionally.
  • Determine customer’s concerns and schedule the necessary appointment.
  • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.
  • Document and update customer records.
  • Establish and maintain great customer relationships.
  • Be a team player and uphold the Ken Garff’s standards of professionalism and integrity.
  • All calls are recorded and monitored for quality services

The Location

This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered.  Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed.

Network Requirements:

  • Hardwired Internet (Ethernet cable connection)
  • 50 Mbps download speed minimum
  • 20 Mbps upload speed minimum
  • 40 ms latency maximum


Equipment Requirements:

  • Must provide your own equipment
  • Windows PC desktop or laptop with Intel i5 processor – 2430M at 2.40GHz or processor equivalent or better, 8GB of RAM available, and working webcam
  • Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated.
  • USB wired Headset with microphone.
  • Dual computer monitors
  • Smart Phone (Any Manufacturer)
  • Apple computers not compatible/accepted

Qualifications:

  • Must meet network and equipment requirements
  • Positive, energetic, enthusiastic, and service oriented.
  • Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm
  • Excellent problem-solving and communication skills. (Written and verbal)
  • Previous customer service or call center experience a plus.
  • Must have a designated work space that is free of distraction with little to no background noise.
  • High School Diploma or equivalent
  • Must be 18 years or older and authorized to work in the U.S.
  • Bilingual in Spanish a PLUS

Benefits for working at Ken Garff Listening Center:

  • Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls.
  • Paid training—we care about your success.
  • Real career growth at a nationwide automotive powerhouse
  • Paid Time Off
  • Set schedules provided provided during the end of training.
  • Every other weekend off (Saturday and Sunday)
  • Great benefits package:  Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
  • 401k with Company match
  • Optional Year-end bonus program
  • Employee discounts on Part sand Service
  • Great people with a great culture

Job Type: Remote | Full-Time (35-40 hour work week)

Pay: Starting at $15.00 per hour

We are an Equal Opportunity Employer
((We Hear You))