IT Technician

Job Description:

This position will support all aspects of the desktop computing requirements of the company. Responsibilities will include installing, configuring, troubleshooting, and repairing PC/Desktop computer, hardware, software, and peripherals. Responsibilities:

Perform specialized hardware and software repairs and support for a diverse range of users. Resolve hardware, software, and networking/communication problems, conflicts, and defects. Provide daily desktop and peripheral support Order equipment and software and oversee computer inventory management Effectively interface with other departments, personnel, and business contacts Assist in resolving LAN communications problems Participate in departmental projects as required Perform miscellaneous duties as required by IS management Some travel to new and existing locations is required

Qualifications:

Excellent customer service skills Excellent organizational and problem solving skills Experience with the following is a plus: Windows-XP, Windows 7, Windows 8, Windows 10, Windows 2008 Server, Active Directory, File Servers, Printer Servers, and TCP/IP networks, Microsoft WTS, thin-clients, and roaming profiles. Experience in working within a Desktop Support environment is a plus Cat6 cabling experience is a plus Experience in using a "ticketing" system to manage workload is preferred. Must have advanced PC troubleshooting skills Active Directory experience is a plus Windows Terminal Services experience is a plus

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