Associate Director of Customer Services

1 month ago


Oxford, United States Miami University Full time

Job Summary

:

Directs the Recreational Sports Center customer service area, including pro shop/salies and inventory, reception control, equipment checkout, informal recreation, reservations & membership services. Coordinates services and support to meet user group requests and special event needs.

Duties/Physical Demands:

Directs 1-2 Customer Service coordinator and 45-50 students (4 FTE) with direct responsibility for customer service systems and staff, membership sales, pro shop sales and inventory, daily passes, sponsorships, informal recreation, and event support.
Responsibility for revenue lines for membership, pro shop/retail, and sponsorships.
Provide weekly manager on duty and front-line positions coverage.
Oversight of content management related to customer relations, including website, phone messages, customer emails, digital and physical marketing and social media.
Responsible for recruitment, hiring, training, scheduling, performance evals and disciplinary actions of student staff.
Department liaison, serve and chair internal/external committees and work teams.
Golden members programs, including Silver Sneakers, Renew Active and Silver and Fit.
Helps to oversee our satellite facilities.
Financial and Budgetary Responsibilities: Plan, develop, forecast and maintain. a budget of $1,000,000.

Minimum Qualifications:

Bachelor's degree
Experience required 3+ years of experience in customer service, or retail
Have or complete 1st aid/CPR within 90 days of hire.

Desired Qualifications:

Master's Degree
Supervisory Experience
BBP Certification
ServSafe food Handlers certification
Experience working in collegiate, recreational sports environments

Diversity Statement:

is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.



  • Oxford, United States Landhope Realty Company Full time

    **Landhope Farms** **Store 3** **250 Limestone Road** **Oxford, Pa 19363** **Full and Part Time Positions Available** ****Customer Service Associate Our Frontline Ambassador**** **Reports to**: Store Manager **Department:** Store Operations **The job in a nutshell:** The Customer Service Associate is the frontline ambassador for our brand. The number one...


  • Oxford, United States Miami University Full time

    The Office of Student Wellness (OSW) is a department within Miamis Division of Student Life. Reporting to the Director of OSW, the Associate Director for Student Wellness is responsible for the creation, development, implementation, and assessment o Director, Wellness, Associate, Mental Health, Student, Diversity

  • Director of Nursing

    4 days ago


    Oxford, United States Pinnacle of Oxford Full time

    Job DescriptionJob DescriptionThe Pinnacle of Oxford- Health and Wellness Director. We are looking for an energetic and Compassionate Individual to Work in partnership with the Community's Executive Director to deliver an exceptional experience for Residents and team members. Responsible for planning, developing, organizing, implementing and directing...


  • Oxford, United States Universal Staffing Full time

    Job DescriptionJob Description Customer Service RepresentativeJob SummaryThe Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or similar other items. They take care of the order entry process from start to finish and are responsible for tasks that are related to...


  • New Oxford, United States Lincoln Intermediate Unit Full time

    Description: The Associate Director of Student Services will be instrumental in enhancing behavior support services and mental health resources within the Intermediate Unit (IU). Collaborating closely with Educational Services, Behavior Analysts, and district partners, this role focuses on developing innovative behavior programs and expanding resources for...


  • Oxford, United States Compass Group, PLC Full time

    Join Chartwells today as we launch a new account at Miami University in Oxford, OH! We have several opportunities for an experienced Director of Dining Services - Retail. This is exciting opportunity for an energetic, entrepreneurial manager who is c Dining Services, Director, University, Leadership, Client Relations, Restaurant


  • Oxford, United States Granville Health System Full time

    Summary: Responsible for the strategic oversight and day to day operations of a busy and growing Labor and Delivery department. Responsible for assessing, planning, organizing, directing, and evaluating all nursing, administrative and related technical activities to ensure care of all patients in Obstetrical Services. Responsible for ensuring all...


  • Oxford, United States Granville Health System Full time

    Summary: Responsible for the strategic oversight and day to day operations of a busy and growing Labor and Delivery department. Responsible for assessing, planning, organizing, directing, and evaluating all nursing, administrative and related technical activities to ensure care of all patients in Obstetrical Services. Responsible for ensuring all...

  • Store Associate

    8 hours ago


    Oxford, United States Shoe Carnival Full time

    ** Store Associate** * 800 Merchants Dr Ste 181, Oxford, Mississippi, United States, 38655 The Shoe Carnival Store Associate assists customers with selecting and purchasing merchandise and offers a Surprise in Store through excellent customer service. * Greets and interacts with customers using Total Customer Service Standards: * Follows all company...

  • Associate Dean

    4 weeks ago


    Oxford, United States Miami University Full time

    Job Summary : Associate Dean of Humanities to assist the Dean in the instructional, research, and service missions of the College at 80% time with remaining duties in the home department/program. The position will begin July 1, 2024. Duties/Physical Demands: Duties of the Associate Dean are to serve as the primary liaison to the humanities departments...

  • Clinical Director

    6 hours ago


    Oxford, United States Surgery Partners Full time

    POSITION SUMMARY:The Clinical Director is responsible for the day-to-day clinical operation and oversight of the Center. The management spectrum covers planning, organizing, delegating, coordinating, staff utilization, resource allocation, cost controls, and compliance. Areas of accountability of the Clinical Director are outlined as follows:Assistance to...


  • Oxford, United States Shoe Carnival Full time

    ** Temporary Store Associate** * 110 Oxford Exchange Blvd, Oxford, AL, United States, 36203 **Description:** This is a temporary position to assist our store during peak seasons. The position will not exceed 14 days in length and is a great way to gain retail experience! The Shoe Carnival Store Associate assists customers with selecting and purchasing...

  • Clinical Director

    2 weeks ago


    Oxford, United States Surgery Partners Full time

    POSITION SUMMARY: The Clinical Director is responsible for the day-to-day clinical operation and oversight of the Center. The management spectrum covers planning, organizing, delegating, coordinating, staff utilization, resource allocation, cost controls, and compliance. Areas of accountability of the Clinical Director are outlined as follows: *...

  • Athletic Director

    16 hours ago


    Oxford, United States Oxford Public Schools(CT) Full time

    **Director of Athletics (Part Time)** **Overview**: To organize and support student participation in extracurricular athletic activities that foster physical skills, leadership skills, personal skills, growth in athletics and personal skills, an understanding and appreciation for teamwork, development of self confidence, and a knowledge and understanding...


  • Oxford, United States Baptist Memorial Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as...

  • Clinical Director

    3 weeks ago


    Oxford, United States Surgery Partners Full time

    Description POSITION SUMMARY: The Clinical Director is responsible for the day-to-day clinical operation and oversight of the Center. The management spectrum covers planning, organizing, delegating, coordinating, staff utilization, resource allocation, cost controls, and compliance. Areas of accountability of the Clinical Director are outlined as...


  • Oxford, United States Baptist Memorial Healthcare Corporation Full time

    Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as...

  • Sales Associate

    4 weeks ago


    Oxford, United States The Cookie Place Inc Full time

    Job Profile: Sales AssociateLocation: OperationsReports To: Store Manager/Assistant ManagerPosition PurposeAt Great American Cookies, the Shift Leader is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time...


  • Oxford, United States Wilson Language Training Full time

    Wilson Language Training Director of Procurement Management Oxford , Massachusetts Apply Now The Director of Procurement Management is responsible for the leadership of the company-wide procurement process at Wilson Language Training. Working with the leadership team this position will implement category management approach with a scope that includes direct...


  • Oxford, United States Continuum Rehab Therapy Full time

    Job DescriptionJob DescriptionDescription:DIRECTOR OF REHABILITATION|CERTIFIED OCCUPATIONAL THERAPIST ASSISTANT (COTA)| OXFORD, MISSISSIPPIContinuum Rehab Therapy is hiring a COTA to work as a DIRECTOR OF REHABILITATION with our therapy TEAM at a skilled nursing facility in Oxford, Mississippi. Are YOU interested in leading our therapy TEAM?There's a...