Job Title: Accounts Receivable (AR) Supervisor

Location: Nursing Home Group, Hackensack, NJ 

Department: Finance/Accounting

Reports To: Finance Director/Controller

Job Summary: The Accounts Receivable Supervisor will lead and manage the AR functions for our nursing home group, ensuring efficient and accurate processing of billing, collections, and account management. This role is critical in maintaining financial stability and supporting the group's operations by supervising AR staff, overseeing financial transactions, and optimizing the accounts receivable processes across multiple facilities.

Key Responsibilities:

1. Team Leadership and Supervision:

   • Supervise, train, and mentor the AR team across the nursing home group, ensuring adherence to best practices and organizational standards.
   • Assign daily tasks, monitor performance, and provide feedback to enhance team productivity and accuracy.
   • Conduct regular team meetings to address issues, share updates, and coordinate efforts across facilities.

2. Accounts Receivable Management:

   • Oversee billing processes for multiple facilities within the nursing home group, ensuring timely and accurate invoicing of services.
   • Monitor and manage the AR aging reports, implementing collection strategies to address overdue accounts and minimize bad debt.
   • Ensure accurate posting of payments and adjustments to resident accounts, and handle reconciliations.

3. Financial Reporting and Analysis:

   • Prepare and review AR reports, including aging schedules, collection metrics, and cash flow forecasts for the group.
   • Analyze AR data to identify trends, potential issues, and opportunities for process improvements.
   • Provide regular reports and updates to senior management regarding AR performance and financial status.

4. Compliance and Documentation:

   • Ensure compliance with all relevant regulations, accounting principles, and internal policies related to billing and collections.
   • Maintain accurate records of financial transactions and correspondence, ensuring documentation is complete and up-to-date.
   • Handle sensitive and confidential information with discretion, maintaining resident confidentiality.

5. Customer Service and Relations:

   • Address and resolve billing inquiries and concerns from residents, families, and third-party payers with professionalism and efficiency.
   • Work closely with admissions, care teams, and other departments to ensure accurate billing information and seamless communication.

6. Process Improvement and Innovation:

   • Identify opportunities for process enhancements and implement best practices to improve the efficiency and accuracy of the AR function.
   • Stay updated on industry trends and technological advancements to streamline billing and collections processes.

Qualifications:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Minimum of 2 years of experience in nursing home billing, with at least 2 years in a supervisory or managerial role.
• Experience in a healthcare or nursing home setting is highly desirable.
• Strong knowledge of accounting principles, billing procedures, and collections practices.
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills, with a focus on customer service and team collaboration.

Work Environment:

• Office environment within the nursing home group’s administrative offices.
• Interaction with residents, families, healthcare staff, and external stakeholders.