Diagnostic Specialist of Returned Parts

1 week ago

Libertyville, United States AHEAD Full time
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.  We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  Job Title: Diagnostics Specialist of Returned Parts and Systems Reports to: Manufacturing Manager  Position Purpose: To investigate, troubleshoot and perform the repairs or replacements of parts and completed systems either back into inventory or to the correct customer location. 

Duties & Responsibilities:

Leads the evaluation and resolution of troubleshooting completed systems for defective hardware.  Creates all notes of problems and resolutions for returned parts or systems.  Creates orders of returned systems for disposition into inventory or to the correct customer location.  Reviews externally recognized defects that are returned to AHEAD and reports on these units.  Assists in corrective and preventative actions related to returned parts or systems.  Provides Manufacturing with the relevant material and fully functional completed systems unless otherwise noted.  Provides the documentation team with relevant returned systems requirements for documentation updates and revisions.  Provides the technical support engineers with assistance in testing and review.  Provides the platform engineers with assistance in contact problem resolution.  Works with tech support when no problems can be identified and contacts customer where appropriate.  Contributes to team effort by accomplishing related results as needed. 

Experience, Skills, and Requirements:

A high-school diploma or GED, or an additional three years of related on-the-job experience.  3-5 years’ experience in a computer hardware diagnostics environment.  Working experience in setting up and creating networks.  Effective communication within a team environment  Dealing with complexity.  Working through problem resolution.  Thoroughness.  Persistence.  Attention to detail.  Ability to lift up to 50 lbs.  $23 - $26 an hour Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include:  - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more See benefits for additional details.

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