Director of Quality
3 weeks ago
Description
Job Schedule: Full TimeStandard Hours: 40
Job Shift: Shift 1
Shift Details:
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The Hartford HealthCare Cancer Institute (HHCCI) focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting-edge technology. As a certified member of the Memorial Sloan Kettering (MSK) Cancer Alliance, HHCCI is better positioned to provide state-of-the-art, evidence-based cancer care to improve the lives of cancer patients. Together, the Hartford Healthcare Cancer Institute and Memorial Sloan Kettering are staying ahead of cancer.
At HHCCI we are devoted to providing cancer patients with the most comprehensive treatment options and innovative therapies available. We believe quality clinical care and cancer research are inextricably linked and have a dedicated centralized clinical research office to these efforts. We are seeking a highly driven, passionate and caring professional to join our family of providers, nurses, research staff and other healthcare professionals committed to scientific progress and bringing the newest treatments forward to our community.
Position Summary:
The Director of Quality & Patient Safety will provide the leadership and vision for the strategic planning and management of an institute-wide quality management, regulatory, accreditation and patient safety quality programs in support of the mission, vision, and strategic goals of the Cancer Institute. The Director will facilitate the integration and operation of performance improvement functions as well manage the gathering of data, analysis, and reporting of quality processes and outcomes, including the Cancer Registry.
Key Accountabilities:
- Directs system-wide activities related to continuous improvement of Performance Outcomes. Directly responsible for the implementation and maintenance of systems and processes for performance analysis and improvement of clinical quality and operational performance. Acts as liaison with external parties and Hartford HealthCare (HHC) system counterparts on related matters
- Directs the activities of the Cancer Registry to ensure the timely, accurate and complete identification and reporting of cancer cases, collection of clinical data, coding of medical information into the tumor registry database, and maintenance of follow-up information on all types of cancer diagnosed and/or treated within HHC
- Acts as liaison to Administration, Medical Staff and direct staff caregivers relative to process improvement activities in the achievement of hospital wide goals. Works to develop and implement strategies and highly reliable processes which lead to optimal patient outcomes
- Works closely with physician and patient care leadership to assure compliance with State and Federal laws, and applicable licensure, accreditation and regulatory bodies. Provides analysis to support medical staff peer review and OPPE processes. Is able to translate relevant care guidelines into QI measures and dashboards, and implement novel processes to achieve or surpass national benchmarks
- Is responsible for the integration of performance improvement functions and activities within HHC and the Cancer Institute
- Establishes procedures for maintaining high standards of quality, reliability, safety and performance to meet the requirements of The Joint Commission, DPH, CMS and other regulatory bodies.
- Uses dashboards and reports to monitor key critical performance measurements
- Promotes clinical innovation and seeks to identify and develop projects positively impacting quality outcomes, care coordination, public reporting efforts and/or patient safety. Effectively oversees various initiatives that include CORE, performance management tools, Leap Frog etc.
- Responsible for the coordination of aggregation, trending and analysis of the data globally, specific to each service line and administration reports as indicated. Identification of process improvement opportunities with the service line health care teams to enhance quality outcomes. Assure accuracy in the public reporting of such data
- Participate in performance improvement activities by acting as a team member, leader, coach and facilitator
- Manage/supervise the registries for diseases cared for by the Cancer Institute
- Works effectively as a team member within the Institute with customers to provide quality service to hospital units through communication, cooperation and collaboration
- Submits, at least quarterly, QI reports to the Cancer Institute and HHC leadership
- Works with the Cancer Institute staff to publish relevant reports and novel approaches to enhance and improve current QI measures, processes and programs
Qualifications
- Bachelor’s degree in health care field required. Master Degree strongly preferred. RN strongly preferred
- Ten years of relevant progressive work experience in health care and specifically oncology is preferred
- Working knowledge of Federal, State, regulatory and professional requirements in quality assessment, performance improvement methodologies, and hospital medical staff structure and hospital systems is preferred
- Strong professional, organizational and interpersonal skills required for effective and creative leadership in working with all levels of the organization including physicians, committees, senior management and trustees as well as patients and their families
- Experience in effectively implementing organizational change initiatives at a system-level
- Visible leader with excellent interpersonal communication skills who relates well with all levels of the organization
- Highly effective analytical, organizational and problem-solving skills
- Demonstrates exceptional communication and engagement skills in working within a large healthcare system
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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