Theater Guest Services

3 weeks ago

Redmond, United States IPIC Full time
Job Description

Guest Services $250 Hiring Bonus*

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

Responsibilities:

  • Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
  • Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
  • Use reservation system and seating chart according to IPIC policies.
  • Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
  • Build a relationship that makes guests want to return.
  • Use hospitable farewell techniques to say goodbye/thank you to every guest.
  • Secure payments and process through the POS in a timely manner.
  • If asked by Management, act as a peer mentor for new team member members.

Requirements

Experience & Qualifications:

  • Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.
  • Previous point of sale system experience is recommended.
  • Ability to work collaboratively in a fast-paced work environment.
  • Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
  • Ability to work a variable schedule, including weekends, and shifts from morning through late night.
  • Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.

Team Member Incentives:

  • Flexible Scheduling
  • Free Telemedicine
  • Dental and Vision
  • Free Movie Tickets
  • Food & Beverage Discounts at all locations
  • Discounts through Life Mart and Tickets At Work
  • Career growth potential - advancement opportunities
  • Team Member Recognition Programs - earn rewards
  • Movie Screenings

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