Field Service Technician

4 weeks ago

Atlanta, United States Zund America Full time

Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible.

Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers.

Interested? Apply now and find out how you can be a contributing factor in our customer's success

Summary/Objective

The Field Service Technician installs our equipment, provides onsite maintenance services, and troubleshoot in the field in varying environments. As a main contact person for our customers, the Field Service Technician represents Zund and must therefore identify themselves closely with the company, products, and clientele.

What you would do:

  • Install and service digital finishing equipment
  • Complete paperwork related to the installation and service of digital finishing equipment
  • Troubleshoot via phone support for customers
  • Provide customer service on related equipment and products
  • Follow up with service-related issues to make sure they are resolved and documented
  • Learn software related to digital finishing equipment
  • Train customers on use of cutters and related software both onsite and virtually
  • Setup and takedown equipment and participate during trade shows
  • Follow written procedures and service manager's directions

What we require from you:

  • Solid mechanical and electrical aptitude
  • Willing to work flexible hours and overnight travel up to 80%
  • Valid driver's license and safe driving record
  • Excellent communication skills
  • Energetic and self-motivated
  • Good team player that is honest, and dependable
  • Problem solver that has pride in workmanship
  • Strong desire for customer satisfaction
  • Proficiency in MS Office; familiarity with Salesforce is a plus

Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).

Zund America, Inc. is an EEO employer.



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