Principal Technologist
1 week ago
**Hybrid Remote - Candidates must be geographically located within the New England region (Maine, New Hampshire, Massachusetts, Connecticut, or Rhode Island)**
As the Principal Technologist, you will serve as a customer-oriented liaison between sales, pre-sales engineering and customer stakeholders. The position requires a strong understanding of how technology enables businesses to develop strategies and meet customers’ business objectives. The Principal Technologist will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the ePlus targeted product and service solutions that best meet those needs. You will lead a matrix cross-functional team of technology leaders in helping define customers’ business and technical vision and strategy.
Responsibilities
CORPORATE VALUES
Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING
We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
YOUR IMPACT
The essential functions of this position include:
Define end-state architecture vision, strategy, and go-to-market plans leveraging ePlus services and OEM solutions. Utilize technical vision and strategy plans to productize service and product offerings, creating high-value solutions. Assist in designing and architecting solutions tailored to customer requirements. Facilitate design architecture and conduct peer reviews with customers to ensure thorough documentation. Develop vertical and horizontal customer relationships and expose customer technical stakeholders to emerging technologies. Provide thought leadership to ePlus Sales, Engineering, and Strategy teams by sharing insights and trends to guide strategic decisions. Evangelize ePlus services with customers, OEM partners and across ePlus, using a consistent message and method for planning and delivery. Serve as a communication conduit from customer technical stakeholders to the internal engineering team. Engage internal pre-sales engineering teams to identify and map new opportunities, facilitate issue resolution, and expedite solutions, providing frequent updates to Account Management and Engineering teams. Act as the primary interface and trusted advisor with Enterprise Account Executives, Customer Executives, and IT professionals, working with Solution Architects to scope and price strategic solutions. Plan and lead executive and technical briefings for customers and OEM partners. Co-present project plans and Level of Effort to customers, guiding technical resources to meet customer program requirements. Consolidate and convey solution requirements and technical responses by coordinating with subject matter experts (SMEs). Facilitate technical scoping/reviews and assist presales engineers and SMEs in developing Statements of Work (SOW). Engage with customer operational and technical staff to measure progress on projects and identify new opportunities.As a leader, you are also expected to:
Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration. Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members. Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization. Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.
QUALIFICATIONS
Bachelor's degree or Master’s degree in a technical or business discipline is preferred or equivalent relevant industry experience A minimum of 3 years of experience in a field-based services management position with a minimum of 5 direct staff is preferred. Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice. Experience in operations and project management. 8 or more years of experience in designing or implementing complex networks, systems/storage solutions and ability to articulate deep technical knowledge of infrastructure services, data center design and cloud integration for enterprise customers. Certifications in relevant technologies: CCIE, CCDE, AWS, GCP, CCSP, CISSP, CSA, CCDP Broad exposure to a variety of technologies/concepts and management experience in a distributed environment Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills Strong leadership and interpersonal skills Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology Knowledgeable and able to facilitate pre-sales discussions acting as a liaison between cross functional team within customer organization and ePlus. Candidate will have a general understanding of design, plan, deployment and support of following: Network Infrastructure Solutions, Data center and Cloud, Storage, Security, Software Licensing, Managed Service support and engagement.
POSITION SPECIFICS
The base salary range for this position at commencement of employment is expected to be between $160,000 and $210,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed .
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
PHYSICAL REQUIREMENTS
While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
#LI-KB1
#IND1
Compensation
Our competitive financial benefits help you plan for your future, reward performance, and offer peace of mind throughout every stage in life:
Financial Wellbeing
Our financial wellbeing programs enable you to become an AMD shareholder, help you plan for retirement, and support you and your family in preparing for the unexpected:
Time Off
Ensuring AMDers get time to rest and recharge is important to us, and we strive to make sure you have the flexibility to do so by offering various time off options:
Health & Wellness
Our programs focus on knowledge and prevention when it comes to your mind and body — by being proactive about our health, we can be ready with tools to cover us before, during, and after health needs arise.
Family
AMD understands that family is at the heart of our employees’ lives, and we offer programs and support for every step along the way
Adoption/Surrogacy Benefits Additional time off Life insurance & Survivor Benefits Backup child, elderly and pet care (US only) Research and referral services for ongoing care of a loved one
Perks
Benefits at AMD also provide you with opportunities for career growth, to connect with others, support your community, and much more
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