Watch Commander

Title: Security Protective Operations Center Operator
Location: Memphis, TN
Duration: FTE

SUMMARY:

Our direct client is looking for experienced operators for its Security Protective Operations Center (SPOC), the global 24/7 monitoring and incident response coordination center.

The ideal candidate has a bias for action, is trustworthy, and consistently demonstrates excellence. Working with minimal supervision, they will regularly interface with key stakeholders and provide incident response direction toward continuously reducing security risks.

As a SPOC Operator, you will coordinate day-to-day and incident response logistics, while providing support to security officers. SPOC operators will also act as a point-of-contact for matters relating to each area facility and, as such, must coordinate closely with all operational, management, and administrative sections for area office.

RESPONSIBILITIES:

• Investigate incidents thoroughly, coordinate information gathering with responding security personnel, and create accurate and timely incident reports
• Notifying and coordinating with onsite first responders, stake holders and local law enforcement during any incident/emergency
• Monitor, analyze, and report on daily global incidents that may impact employees or offices, and escalate accordingly to security management, and subsequently to other key stake holders within the company
• Compile metrics based on incidents across all sites and make assessments for various locations
• Conduct online research for threats towards the brand, personnel, and/or infrastructure
• Responsible for monitoring access control alarms, video surveillance equipment, fire alarm systems, and dispatching resources to investigate any anomalous alarms and activity with security personnel, uniformed security officers, and other departments as appropriate
• Prioritize and process all incoming security reports and requests via radio, phone, and support ticket, and track all associated shift activity accordingly
• Identify and communicate critical incidents or events according to established notification procedures including senior leadership, internal stakeholders and external partners as appropriate, and coordinate incident response logistics, provide direction and response instructions to uniformed security forces, and create accurate and timely incident reports
• Assist with video surveillance system reviews for key stake holders and internal investigations
• Ensure thorough and current understanding of security operations center roles and responsibilities, applicable policies/procedures, contract security policies/procedures and all applicable security work instructions
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies/procedures and act to ensure all company personnel understand and comply with all applicable security work instructions
• Perform additional duties as assigned or required by Security Leadership or management
• Active monitoring and over watch of the Memphis data center and satellite offices and facilities

 

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 2+ years of experience as a global security operations center (GSOC) operator or corporate security role; or 2+ years of law enforcement or military experience

PREFERRED SKILLS AND EXPERIENCE:

• Bachelor's degree
• 5+ years of law enforcement, emergency management, or military experience
• Public safety and emergency response experience, such as First Aid / CPR training.
• Proficiency conducting open source intelligence (OSINT) research to identify threats to personnel, facilities, or information. Experience with a variety of OSINT platforms.
• Ability to communicate professionally and effectively via telephone and email and interact with all levels of employees and visitors
• Strong focus on attention to detail
• Work well in a fast-paced and multi-tasking team focused environment
• Learn, retain, and apply a variety of security related concepts, information and processes
• Understanding of security systems (access control, video surveillance, and fire systems)
• Ability to prioritize workload based on urgency; appropriately delegate and oversee tasks, and communicate to a range of audiences including to executive management
• Perform continuous follow-up on pending/open projects and tasks through completion
• Strong analytical and critical thinking skills
• Experience working closely with mass communication tools
• Ability to assess, evaluate, and effectively escalate situations for proper resolution. 

ADDITIONAL REQUIREMENTS:

• Availability to work any schedule needed, including, but not limited to: overtime, nights, weekends and rotating schedules
• Position is subject to pre-employment drug and random drug and alcohol testing
• Valid driver's license
• Possess or be eligible for a valid state security officer license

 

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