Product Support Specialist, Assoc

1 month ago

Minneapolis, United States Datasite Full time
Job Description:

You will provide world class support to our global clients to enhance their overall product and service experience. If you strive for excellence in every client interaction, Datasite is the place for you. This position requires an outgoing, confident personality who isn’t afraid to call the client to resolve an issue. This role is fast-paced, and the ideal candidate will have a curiosity and passion for learning every day. You will be tasked with not just answering questions but using critical thinking and problem-solving skills to go above and beyond to provide the best client experience. Utilizing your expert product knowledge, you will consult with and guide our clients in successfully configuring and managing their projects on the Datasite platform.

This position is remote but required to be located in one of the following metro areas: Minneapolis, Minnesota; Houston or Dallas, Texas; Atlanta, GA; Denver, CO; Phoenix, AZ or Tampa, Florida. While the position is remote, team members are required to attend monthly in-office team days and other occasional events as they occur.

Essential Duties and Responsibilities:

  • Exhibit the following qualities:
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Passion for excellence
    • Out of the box problem solving, never settling for the status-quo
    • Great listening skills
    • Strong time management
    • Solution-oriented mindset, never letting a challenge slow you down.
  • Provide product support by assisting customers with simple to moderately complex questions and problems. Troubleshoot issues to resolution and directly answer user questions.
  • Collaborate with other team members to achieve timely resolution.
  • Respond to service requests via all channels including phone, email, and chat.
  • Provide advice and training to customers on Datasite products via phone and web meetings. Guide customers through consultative discussions including feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using.
  • Assist customers in the setup and configuration of projects and features within Datasite products.
  • Perform work within Datasite applications on behalf of customers at their request.
  • Capture all service requests, interactions, and communications in Salesforce Service Cloud. This includes writing and publishing articles in the Salesforce knowledgebase.
  • Build positive relationships with customers.
  • Develop knowledge of industry and customer use cases and workflow.
  • Delight the customer through every interaction.
  • Other additional duties as may be requested from time to time.

Minimum Requirements (Education, Experience, Skills)

  • High school diploma required.
  • Strong technical aptitude and learning agility
  • 1-3 years previous experience in a client service or product support environment
  • Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
  • Intermediate Excel skills required including experience using functions such as VLOOKUP. Strong attention to detail when working with data and spreadsheets with quality of work being the utmost importance
  • Independent problem solving and troubleshooting skills
  • Ability to work well in a team collaboration environment
  • Excellent organizational skills

Preferred Requirements (Education, Experience, Skills)

  • Expert fluency in Spanish, Portuguese, French, German, Italian or Japanese is a plus but not required
  • Bachelor’s degree in related field
  • Advanced Excel skills
  • Previous experience supporting software or SaaS applications
  • Experience in the M&A industry

Additional Information (i.e. schedule, hours)

  • Schedule is: Monday – Friday
  • Hours are: 10 am - 6:30 pm Central Time
  • This position is remote but required to be located in one of the following metro areas: Minneapolis, Minnesota; Houston or Dallas, Texas; Atlanta, GA; Denver, CO; Phoenix, AZ or Tampa, Florida.
  • Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds)

Salary - $23.00 -$27.00 an hour

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.

  • Product Support

    3 days ago

    Minneapolis, United States Upland Talent Full time

    Job DescriptionJob DescriptionOur Heavy Equipment Dealership Group has an opening for a Product Support - Process Support Specialist person to provide system support for parts and service operations personnel; monitor compliance with product support policies and procedures; and assist users and other system coordinators as necessary.Responsibilities:Receives...

  • Product Support

    3 days ago

    Minneapolis, United States Upland Talent Full time

    Our Heavy Equipment Dealership Group has an opening for a Product Support - Process Support Specialist person to provide system support for parts and service operations personnel; monitor compliance with product support policies and procedures; and assist users and other system coordinators as necessary. Responsibilities: Receives and investigates all...

  • Technical Support Specialist

    2 days ago

    Minneapolis, United States EAC Product Development Solutions Full time

    Job Description Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position. Engage with System Administrators, Field Consultants, Developers, and Engineers onsite at customer locations or virtually to reactively and proactively diagnose software issues pertaining to the deployment,...

  • Health Product Support Specialist

    3 days ago

    Minneapolis, United States IFC National Marketing, Inc. Full time

    About IFC National MarketingIFC National Marketing, Inc is an independent insurance marketing organization. We help independent insurance agents service the needs of their clients and help them find insurance solutions that fit the needs of those clients.  We have multiple offices in MN where we have a passion to provide world class service to those who do...

  • CNC Production Specialist

    2 days ago

    Minneapolis, United States PrideStaff Full time

    Do you want to work for a great company that treats all their employees with respect?Are you looking for an entry level CNC Machinist position?Apply now.CNC Production SpecialistGreat Company to work for:Family-owned business for over 75 years with Career & Income Growth14 days PTO + 9 paid holidays. Also PTO for Jury Duty, Bereavement, Family + Medical Paid...

  • Customer Support Specialist

    1 week ago

    Minneapolis, United States Company Full time

    **Customer Support Specialist** at CompanyCam Lincoln, NE **Hi, were CompanyCam.** We create simple-to-use, visual-first communication and accountability tools for contractors. Imagine a B2B SaaS (business-to-business software-as-a-service) app that doesnt look like garbage, built by a team of capable, laid-back people. But dont let the chill throw you off;...

  • Support Specialist

    7 days ago

    Minneapolis, United States Michaels Stores Full time

    Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsCoon Rapids-44 Coon Rapids Blvd NW time typePart time posted onPosted Today job requisition idR00119669 Store - MSP-COON RAPIDS, MN (Closed)**We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting...

  • Senior Product Specialist

    3 days ago

    Minneapolis, Minnesota, United States Tennant Company Full time

    With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the past 150 years, we have been passionate about developing and manufacturing innovative and sustainable solutions for our customers. At Tennant Company, we are committed to stewardship and creating a cleaner, safer and healthier world....

  • Production Specialist

    1 day ago

    Minneapolis, United States PrideStaff Full time

    Do you want to work for a great company that treats all their employees with respect?Do you like physical work in a manufacturing environment?This may be the job for you!Apply now. Production SpecialistGreat Company to work for: A global provider of infection prevention products and services committed to creating a healthier and safer world Core Value:We...

  • Production Specialist

    2 days ago

    Minneapolis, United States PrideStaff Full time

    Do you want to work for a great company that treats all their employees with respect?Do you like physical work in a manufacturing environment?This may be the job for you!Apply now. Production SpecialistGreat Company to work for: A global provider of infection prevention products and services committed to creating a healthier and safer world Core Value:We...

  • Production Specialist

    3 hours ago

    Minneapolis, United States PrideStaff Full time

    Do you want to work for a great company that treats all their employees with respect?Do you like physical work in a manufacturing environment?This may be the job for you!Apply now.Production SpecialistGreat Company to work for:A global provider of infection prevention products and services committed to creating a healthier and safer worldCore Value:We are...

  • Product Marketing Specialist

    2 days ago

    Minneapolis, United States Milestone AV Full time

    Product Marketing Specialist - Consumer page is loaded Product Marketing Specialist - Consumer Apply locations MN-Minneapolis/St. Paul time type Full time posted on Posted 30+ Days Ago job requisition id R03088 Thank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE The Product Marketing Specialist serves a critical role in...

  • Production Specialist

    2 days ago

    Minneapolis, United States PrideStaff Full time

    Do you want to work for a great company that treats all their employees with respect?Do you like physical work in a manufacturing environment?This may be the job for you!Apply now.Production SpecialistGreat Company to work for:A global provider of infection prevention products and services committed to creating a healthier and safer worldCore Value:We are...

  • Education Support Specialist

    6 days ago

    Minneapolis, United States Hennepin County MN Full time

    Hennepin Countys Education Support Services (ESS) department, which is within the Disparity Reduction line of business, is seeking an Education Support Specialist to provide educational services and support to youth involved in Hennepin County syste Support Specialist, Education, Support, Specialist, Monitoring, Transportation

  • Community Support Specialist

    3 weeks ago

    Minneapolis, United States Pinnacle Services Full time

    Pinnacle Services is looking for people to join our team working one on one with persons served in their homes and out in the community, a Community Support Specialist. As a Community Support Specialist, you will be helping persons served work towards individually identified goals that promote independence. The job duties of a Community Support Specialist...

  • Community Support Specialist

    1 week ago

    Minneapolis, United States Pinnacle Services Full time

    Pinnacle Services is looking for people to join our team working one on one with persons served in their homes and out in the community, a Community Support Specialist.As a Community Support Specialist, you will be helping persons served work towards individually identified goals that promote independence. The job duties of a Community Support Specialist can...

  • Community Support Specialist

    3 days ago

    Minneapolis, United States Pinnacle Services Full time

    Description:Pinnacle Services is looking for people to join our team working one on one with persons served in their homes and out in the community, a Community Support Specialist.As a Community Support Specialist, you will be helping persons served work towards individually identified goals that promote independence. The job duties of a Community Support...

  • Customer Support Specialist

    1 week ago

    Minneapolis, United States Great Day Improvements: A Family of Brands Full time

    Overview: Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service. NOT a reomote position - on-site position. Pay range: $16.00 to...

  • Consumer Support Specialist

    3 days ago

    Minneapolis, Minnesota, United States Coloplast Full time

    Consumer Support SpecialistLocation:Minneapolis, MN, US Job Family: ConsumerCountry/Region: United StatesConsumer Support Specialists (CSS) are responsible for making high volume outbound calls to existing Coloplast end users. This individual is responsible for executing post purchase confirmation calls and providing customer service to the end users on...

  • Direct Support Specialist

    2 days ago

    Minneapolis, United States Pinnacle Services Full time

    Job Type Full-timeDescriptionLooking to elevate your Direct Care experience? Pinnacle Services is seeking dedicated, caring individuals to join our team as Direct Support Specialists! Our Direct Support Specialists have the ability to assist persons served with developmental disabilities, mental health diagnoses, and behavioral issues in a residential...