General Manager

5 months ago

Midland, United States Long John Silver's Full time

Role Overview

The Restaurant General Manager (RGM) ensures compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of crew members, financial accountability, and ensuring that the highest quality products and services are delivered to each customer. The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest. The Restaurant General Manager is the leader of the restaurant and is responsible for successfully carrying out the policies and procedures of the company and ensuring profitability.

Service:

  • Ensures 100% satisfaction for all LJS guests
  • Solves customer concerns immediately utilizing BAM and ensures they leave happy and satisfied

People/Culture:

  • Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon
  • Motivates Team Members to perform at or above expected performance levels
  • Ensures staffing levels meet guest service requirements at all times
  • Treats all Team Members with respect while fostering a sense of teamwork and accountability
  • Accountable for positive engagement at every guest encounter

Product:

  • Ensures all ingredients and menu items are properly stored, handled, prepared and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
  • Positively impacts profitability by effectively managing product projections and controlling waste
  • Provides, to every guest, a come-back quality service and taste experience

Place:

  • Maintains a clean, safe, and comfortable environment for guests and Team Members
  • Clean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
  • Provides an environment that encourages guests to return

Leadership:

  • Recruit, hire, develop, and motivate Team Members
  • Provides encouragement to Team Members, including communicating team goals and identifying areas for new training or skill checks
  • Answers Team Member questions, helps with Team Member problems, and oversees Team Member work for quality and guideline compliance
  • Communicates deadlines and sales goals to Team Members
  • Develops strategies to promote team member adherence to company regulations and performance goals
  • Forecast sales, create work schedules, order and track inventory, and complete required performance reports
  • Ensure cash control, security, safety and food quality standards are consistently met
  • Maintain a local marketing program that focuses on sales growth

*Performs other duties as assigned by restaurant management

Core Competencies:

Service Orientation The ability to demonstrate concern for satisfying ones external and/or internal guests

Interpersonal Awareness - The ability to notice, interpret, and anticipate others concerns and feelings, and to communicate this awareness empathetically to others

Self-Managing Performance - The ability to take responsibility for ones own performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly

Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires

Results Orientation - The ability to focus on the desired result of ones own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them

Active Learner - Understanding the implications of new information for both current and future problem-solving and decision-making and actively strives to build knowledge and skills

Team Leadership - The ability to demonstrate interest, skill, and success in getting others to learn to work together

Role Requirements:

  • Must be 18 years of age or older
  • High School Diploma or Equivalent
  • Minimum of 6 months experience performing as an Assistant Manager or 1 year of restaurant management experience in similar environment
  • Passed Restaurant General Manager Readiness Checklist
  • Must have a reliable transportation and Driver's License required
  • Ability to work nights and weekends
  • Take absolute pride in everything you do
  • Value customer service and hold the ability to positively impact guests' experience
  • Work well in a fast-paced environment
  • Practice high quality food and cleanliness standards
  • Bring an upbeat energy and positive attitude to the team
  • Has a commitment to timeliness and a sense of urgency
  • Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
  • Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percent
  • Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role. While performing the duties of this role, the employee is regularly required to:

  • Work for several hours in a standing position
  • Talk and hear; Communicate with Team members and guests
  • Handle, feel and reach with arms and hands
  • Sit, climb, and balance
  • Stoop, kneel, crouch, and crawl
  • Lift and move up to 50 pounds

Working Conditions:

  • The work environment characteristics describe here are representative of those an employee could encounter will performing the duties and responsibilities of this role.
  • Exposure to cooking fumes
  • Moderate noise level
  • Exposure to heat and hot cooking equipment

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

50 years ago we began our mission to bring great-tasting, sustainably-caught seafood to all the people who aren’t able to be near an ocean every day of their life. So from sea to delicious sea, we bring our bell-ringing quality, service and value to land every day. Fish Yeah

  • General Manager

    4 weeks ago

    Midland, United States Reach Recruiting Full time

    General Manager As the General Manager, you will support the General Manager, ensuring exceptional guest experiences and maintaining high standards of quality and service. Responsibilities: Overseeing daily operations and ensuring smooth running. Maintaining the quality of food, beverages, and facilities. Foster a welcoming atmosphere for guests. Implement...

  • Assistant General Manager

    2 months ago

    Midland, United States Jimmy's Egg Lubbock Full time $45,000 - $60,000

    As an Assistant General Manager, you are a key to our business! You're responsible for managing our team along with the Executive General Manager on operational and financial objectives. You will achieve sales goals, develop your employees, maintain retention, and ensure all systems are efficiently in place. The Assistant General Manager will affect these...

  • Assistant General Manager

    4 weeks ago

    Midland, United States Crunch Fitness Full time

    Description The Assistant General Manager will support the General Manager promote an environment of diversity and acceptance while creating a warm welcoming environment for members. The Assistant General Manager (AGM) is an extension of the General Manager and will preside over the operation when the General Manager is not in the facility. The AGM is to...

  • General Manager

    4 weeks ago

    Midland Park, United States Devita Hancock Hospitality Full time

    About the job General Manager (Midland Park) Title: Wendys Restaurant General Manager Status: Full-time, Exempt Location: ALL At CKA Management, we know that its our people who make us great. Thats why we believe in hiring only the best talentthose individuals truly committed to delivering exceptional customer service and satisfaction. We invest in our...

  • General Manager

    4 weeks ago

    Midland Park, United States Devita Hancock Hospitality Full time

    About the job General Manager (Midland Park) Title: Wendys Restaurant General Manager Status: Full-time, Exempt Location: ALL At CKA Management, we know that its our people who make us great. Thats why we believe in hiring only the best talentthose individuals truly committed to delivering exceptional customer service and satisfaction. We invest in our...

  • General Manager in Training

    4 weeks ago

    Midland, United States Champion Homes Full time

    Summary of Position: We're looking for an ambitious New Homes Sales Consultant with a history of success and a strong sense of putting the team first. The successful candidate will drive sales through direct prospecting, client referrals, and professional networks and have a natural affinity toward Titan Factory Directs Sales Principles: Integrity, Product...

  • General Manager Combo Locations

    4 weeks ago

    Midland, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as...

  • Surgery - General Physician Assistant

    1 month ago

    Midland, United States ProLocums Full time

    Schedule: Assist with coverage in our surgical services, including managing patient admissions and consults for trauma, general surgery, and urology Acting as hospital wide first call for all inpatient surgical services (general surgery, trauma, orthopedics, urology and colorectal surgery). Our trauma/General surgery census avg= 23 patients. With the...

  • Surgery - General Physician Assistant

    3 weeks ago

    Midland, United States ProLocums Full time

    Schedule: Assist with coverage in our surgical services, including managing patient admissions and consults for trauma, general surgery, and urology Acting as hospital wide first call for all inpatient surgical services (general surgery, trauma, orthopedics, urology and colorectal surgery). Our trauma/General surgery census avg= 23 patients. With the...

  • General Production Supervisor Role

    9 hours ago

    Midland, Texas, United States Cindavi Full time

    As a General Production Supervisor Role at Cindavi, you will play a key part in managing day-to-day operations within manufacturing departments, ensuring safety protocols are followed and production schedules are met.Responsibilities and QualificationsFamiliarity with Quality System requirements and Lean Manufacturing principles.Six Sigma Yellow Belt or...

  • Medical Professional for General Surgery Coverage in Michigan

    4 days ago

    Midland, Texas, United States Adelphi Medical Staffing, LLC Full time

    OverviewAdelphi Medical Staffing, LLC is seeking a qualified medical professional to provide general surgery coverage in Michigan. This is an exciting opportunity for individuals looking to contribute their skills and experience to a dynamic healthcare setting. Compensation PackageThe estimated salary for this position ranges from $120,000 to $180,000 per...

  • Training Specialist

    2 months ago

    Midland, United States Warren Power & Machinery Full time

    Description TEAM UP WITH US! The Training Specialist (Engine) is responsible for serving as a subject matter expert while consulting on course material development and facilitating classes, to provide students with an in-depth knowledge pertaining to maintenance and other aspects of various specific engines and heavy equipment, as well as soft skill...

  • General Surgery

    6 months ago

    Midland, United States Midland Memorial Hospital Full time

    Job Description General Surgery & Acute Care SurgeonMidland Surgical Associates (MSA) in coordination with Midland Health is  seeking a Board-Certified/Eligible  General Surgery & Acute Care Surgeon to join one of the best private general surgery groups in West Texas. MSA is offering a lucrative benefit package as described below with an optional track...

  • WLA Assistant Manager, Merchandising

    3 weeks ago

    Midland, United States Westlake Hardware, Inc. Full time

    Job DescriptionAbout Ace Retail HoldingsAce Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States.  ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the...

  • West Texas Financial Career Opportunities

    4 weeks ago

    Midland, Texas, United States New York Life - West Texas General Office Full time

    New York Life - West Texas General Office is seeking a skilled financial professional to join our team. As an Experienced Financial Professional, you will help clients develop a long-term financial strategy to achieve their goals using life insurance, investments, annuities, and mutual funds.About the RoleThis role offers a wide range of opportunities for...

  • Project Manager

    6 days ago

    Midland, Texas, United States Smith Industries, LLC Full time

    Job SummaryWe are seeking an experienced Project Manager to join our team at Smith Industries, LLC. The ideal candidate will have a strong background in project engineering and estimation, with the ability to manage multiple projects simultaneously. As a key member of our team, you will be responsible for coordinating bid solicitation processes, managing...

  • Facilities Maintenance Operations Manager

    12 hours ago

    Midland, Texas, United States ERES Companies- Full time

    Job OverviewWe are seeking a highly skilled Maintenance Supervisor to join our team at ERES Companies in Midland, TX.Salary: $80,000 - $85,000 per yearAbout the RoleThis is a key position that requires the ability to work independently and as part of a team to ensure the physical condition and general upkeep of commercial properties meets high standards.The...

  • Office Manager | Momentum Bank Ballpark

    1 month ago

    Midland, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Office Manager will provide administrative support to all OVG departments (concessions, catering) at the venue, as well as to the General Manager. Administrative duties may...

  • Merchandising and Operations Manager

    1 week ago

    Midland, Michigan, United States Dunhams Sports Full time

    **Job Overview:** Dunham's Sports is a leading sporting goods chain with over 240 stores across the Midwest. We are seeking a highly motivated Merchandising and Operations Manager to join our team. In this role, you will be responsible for merchandising specific departments, leading store operations, and providing excellent customer service.**Key...

  • Safety Manager

    3 weeks ago

    Midland, United States Flatland Energy Services, LLC Full time

    Job DescriptionJob DescriptionDescription:Position Description:The Safety Manager at Flatland Energy Services, LLC will be responsible for directing, developing, and overseeing the general health and safety policies and procedures of the organization. Ensures the workplace is in compliance with OSHA and other state, local, or industry specific regulations...