Club Manager

5 months ago

Charlottesville, United States Common House Full time

Who we are

Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA (coming this summer). More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members.

Job Summary: The club manager is responsible for the execution of daily club operations and guest satisfaction by leading the FOH staff to be compliant with service standards and protocols as well as providing the necessary tools, information, and other resources to the team. 

Responsibilities include but are not limited to:

  • Member & Guest Experience
    • Managing daily floor operations and soliciting member feedback to optimize guest satisfaction and the member experience
    • Working with the Dir. of Hospitality and management peers to design service protocols
    • Using the PMS (Seven Rooms) to collect information and preferences about guests to better serve them upon future visits
    • Driving speed and efficiency of service while upholding standards
    • Forging connections with membership, and encouraging the same of the team
    • Performing table visits to assess needs, disruptions in service, and ascertain current guest needs
    • Communicating openly with the AGM and/or GM regarding each shift
  • Service & Employee Relations
    • Upholding service standards through exemplary leadership and direct communication with all team members
    • Identifying vulnerabilities in service to implement solutions and strengthen established service standards
    • Completing regular performance reviews and provide frequent feedback
    • Maintaining a positive working relationship with all management team, admin, and all staff
    • Ensuring scheduled staff are present, on time, and monitor any overtime and avoidable payroll discrepancies
    • Supporting FOH staff in all service needs
    • Maintaining open communication between the kitchen and front of house
  • Staff Development
  • Prepare and hold daily pre-service (DUS) meetings
  • Train staff according to the service training manuals 
  • Conduct frequent testing for staff on menu knowledge
  • Conduct follow-up testing for staff after more formal training classes
  • General and Administrative Conduct
    • Operating the club in full compliance with ABC regulations.
    • Operate the bar program in full compliance with Health Department regulations.
    • Adhere to all employee policies outlined in the CH Employee Handbook
    • Answer all emails and communication in a timely manner
    • Works with management team to ensure all invoices are properly coded and logged
    • Assists GM in increasing profitability by capturing revenue and minimizing theft and waste
    • Maintaining par levels of daily operating supplies and collateral
    • Maintains proper count of cash registers and performs nightly audits
    • Checking daily for damaged items in need of documenting in the CH Maintenance Journal
    • Adopt a management style that is professional, productive, and positive

Education & Experience: 

  • Bachelor degree preferred
  • Minimum 1 year management experience in the hospitality industry

Skills and Abilities: 

  • Excellent communication skills 
  • Excellent customer service skills
  • Proficient multitasking 
  • Ability to recall and memorize menu items
  • Ability to work well in a high-paced and at times stressful environment
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
  • Ability to use software and technology for communication, reporting, and programming the pos 
  • Must have physical ability to access all areas of the facility, withstand prolonged standing, stretching, bending, kneeling, lifting and carrying items, work indoors, being exposed to hot/cold surfaces, steam, wet floors and sharp knives is required and withstand environmental factors include noise, dust, cigarette smoke (if applicable) etc. . .
  • Professional appearance and demeanor

Physical Requirements:

Prolonged periods of time walking, standing, and on one's feet. Must be able to carry 15 pounds repetitively.

  • Assistant Manager

    1 month ago

    Charlottesville, Virginia, United States PF Miami Developers LLC Full time

    {"title": "Assistant Manager", "description": "Job OverviewAt Grand Fitness Partners, we are seeking an experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing club operations and ensuring an exceptional member experience.Key ResponsibilitiesLead a team of employees in a positive and...

  • Assistant Manager

    2 weeks ago

    Charlottesville, United States Grand Fitness Full time

    Job DescriptionJob DescriptionDescription:Who Are We:Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.Who You Are:All of...

  • Assistant Manager

    2 weeks ago

    Charlottesville, United States Grand Fitness Full time

    Job DescriptionJob DescriptionDescription:Who Are We:Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.Who You Are:All of...

  • Assistant Manager

    4 weeks ago

    Charlottesville, United States PF Miami Developers LLC Full time

    Job Type Full-time Description Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members...

  • Assistant Manager

    4 weeks ago

    Charlottesville, United States PF Miami Developers LLC Full time

    Job Type Full-time Description Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members...

  • Assistant Manager

    11 hours ago

    Charlottesville, United States Grand Fitness Full time

    Job DescriptionJob DescriptionDescription:Who Are We:Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.Who You Are:All of...

  • Resident Services Manager

    1 week ago

    Charlottesville, United States Disability Solutions Full time

    Description:Who Are We:Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.Who You Are:All of our Team Members at Planet Fitness...

  • Resident Services Manager

    2 weeks ago

    Charlottesville, United States Disability Solutions Full time

    Description:Who Are We:Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.Who You Are:All of our Team Members at Planet Fitness...

  • Padel Court Manager

    4 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    The Boar's Head Resort is seeking a skilled Padel professional to drive the growth of the sport within its vibrant Sports Club offerings.Key responsibilities include developing, promoting, and supervising Padel programs for adults, children, and seniors, including instruction, tournaments, leagues, and junior programs.The ideal candidate will collaborate...

  • Operations Manager

    4 weeks ago

    Charlottesville, United States Trophy Club Consulting, LLC Full time

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Establish and maintain business...

  • Operations Manager

    4 weeks ago

    Charlottesville, United States Trophy Club Consulting, LLC Full time

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Responsibilities Establish and maintain business...

  • Operations Manager

    3 weeks ago

    Charlottesville, United States Trophy Club Consulting, LLC Full time

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.  ResponsibilitiesEstablish and maintain business...

  • Operations Manager

    1 month ago

    charlottesville, United States Trophy Club Consulting, LLC Full time

    The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.  ResponsibilitiesEstablish and maintain business...

  • Golf Professional and Operations Manager

    2 weeks ago

    Charlottesville, Virginia, United States The Boar's Head Resort Full time

    About Boar's Head ResortWe are a 4-Diamond resort in Charlottesville, VA, offering luxurious accommodations, exceptional dining, and a range of recreational activities.As the only AAA Four Diamond resort in the area, we pride ourselves on our warm ambiance and authentic southern hospitality. Our 168 elegantly appointed rooms and suites make us an ideal...

  • Membership Sales Manager

    3 weeks ago

    Charlottesville, United States Common House Full time

    Who we are Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members. Position Description Common House is...

  • Membership Sales Manager

    3 weeks ago

    Charlottesville, United States Common House Full time

    Who we are Common House is a modern social club with locations in Richmond, VA, Charlottesville, VA, Chattanooga, TN, and New Orleans, LA. More than a membership, the Houses provide inclusive spaces to dine, work, and discover through daily programming, unique amenities, and connection opportunities with other members. Position Description Common House is...

  • RN - Registered Nurse - Case Manager

    4 weeks ago

    Charlottesville, United States CoreMedical Group Full time

    Job Details Client in VA seeking Case Manager Registered Nurse (RN) to work Day 4x10-Hour (08:00 - 18:00) Located midway between New York and Florida, Virginia is the gateway to the South. It is also sometimes classified in the Mid-Atlantic region. The Commonwealth is bordered by Washington, D.C., the nation's capital, and Maryland to the north; the...

  • RN - Registered Nurse - Case Manager

    5 months ago

    Charlottesville, United States CoreMedical Group Full time

    Job Details Client in VA seeking Case Manager Registered Nurse (RN) to work Day 4x10-Hour (08:00 - 18:00) Located midway between New York and Florida, Virginia is the gateway to the South. It is also sometimes classified in the Mid-Atlantic region. The Commonwealth is bordered by Washington, D.C., the nation's capital, and Maryland to the north; the...

  • Manager of The Center for Historic Plants

    4 weeks ago

    Charlottesville, United States Thomas Jefferson Foundation Full time

    Manager of The Center for Historic Plants Purpose: The Thomas Jefferson Foundation at Monticello has an exciting opportunity for an innovative individual to manage the Thomas Jefferson Center for Historic Plants at Tufton Farm adjoining Monticello Mountain. The Center is devoted to historic and native plant preservation, providing plants for sale to the...

  • Manager of The Center for Historic Plants

    4 weeks ago

    Charlottesville, United States Thomas Jefferson Foundation Full time

    Manager of The Center for Historic Plants Purpose: The Thomas Jefferson Foundation at Monticello has an exciting opportunity for an innovative individual to manage the Thomas Jefferson Center for Historic Plants at Tufton Farm adjoining Monticello Mountain. The Center is devoted to historic and native plant preservation, providing plants for sale to the...