Keyholder

1 week ago

Woodbury, United States Rothy's Full time
About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

What you’ll do: 

Act as Manager on Duty when ASM and SM are not present Learn all operational procedures and assist with all customer-related inquiries on the floor Oversee opening and closing procedures for the store  Effectively communicate Rothy’s brand story, values, and mission to our customers Support store leadership in communicating important updates to retail associates  Assist in keeping the entry area, display area, and floor clean and tidy  Supervise vendors for cleaning, in-store fixtures, or updates occurring at the store Share expert brand and product knowledge to allow customers to personally experience our style, look, and quality of our shoes Serve as a point person for all store associate questions and relay outstanding questions or issues to store leadership (Store Manager and Assistant Store Manager)

You are: 

You are comfortable in a fast-paced, ever-changing environment You are an excellent communicator  You are a careful listener that thinks on their feet and can provide solutions in a timely manner Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

You have: 

You have had 2+ years of Retail, Hospitality, or a customer-oriented experience You have a positive attitude and a relentless focus on making sure our customers are happy You love collaborating and working in a team environment

Our benefits:

Wellness and Commuter Programs PTO and Wellbeing Time Employee Discount Program

Pay Range

$17.00 - $20.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

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