Data Analyst

Position Overview
Eastman Credit Union is seeking a Data Analyst  for our Marketing and Analytics Team. The Data Analyst will provide business insights through analysis of key data sets to improve ECU’s existing service offerings, identify new service opportunities, and support the development of superior member experiences.  The Data Analyst will also support the establishment and ongoing development of a Data Analytics function at ECU.

Responsibilities include the following:

- Perform ad-hoc analysis of key data sets to answer business questions, drive educated business decisions, and identify unmet needs of members and employees.
- Conduct analytical studies to provide recommendations to management teams for departmental and enterprise-wide strategic initiatives.
- Perform analysis relating to operational functions, workflows, and other business-related issues.
- Create and maintain business intelligence report deliverables, dashboards, and other delivery systems to allow on-demand monitoring of business goal statuses by various business areas.
- Implement and maintain data consolidation and business intelligence technology solutions to facilitate data access, data management, and analytics practices across the organization.
- Proactively collaborate with key business areas to identify opportunities for business value delivery through the application of Data Analytics.
- Mentor and train departmental subject matter experts in their use of data and analytics to develop and sustain a culture of data-driven thinking across the organization.
- Support the development of Data Governance capabilities within the organization.
- Perform special assignments and serve on project teams as needed. 

Required Skills:

- Deep understanding of relational databases and database management systems.
- Advanced knowledge of SQL and spreadsheet software for data collection and processing.
- Ability to analyze statistics and reports to determine business performance and trends.
- Advanced skill identifying and analyzing business requirements and recommending solutions.
- Solid technical background and understanding of financial services industry.
- Project Management skills with proven ability to deliver business value within outlined scope, budget, and timeline.
- Quick learner with ability to understand complex system interdependencies.
- Eagerness to continuously learn and improve professional skills.
- Excellent written and verbal communication skills with the ability to effectively communicate findings, conclusions, and alternatives clearly and concisely to all levels of the organization.
- Ability to effectively prioritize demands from multiple projects.
- Excellent attention to detail, time-management and analytical skills.

Preferred Experience: 

- Bachelor's degree in Information Systems, Computer Science, Business, or related field.
- Experience with data visualization tools is preferred.
- Experience in problem resolution including determining root cause and scope of issues.
- Some experience with unstructured data and access methods is preferred.
- Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis, and related analytical tools is preferred.
- Previous experience with data warehousing or big data platforms a plus.
- Previous experience with programming languages is preferred.

Company Overview 

Eastman Credit Union is a great place to build a career and our work culture is incomparable. We provide steady growth to our employees, without the fear of layoffs or branch closings. Our focus is on exceptional service. We have high expectations for our employees and we want employees who can rise to the challenge. This produces a quality of work that is second to none, evidenced by our #1 ranking among Tennessee credit unions and our #8 ranking nationally. You can expect to receive thorough training because we know that a well-trained employee is a happier and more capable employee. This also provides a great foundation for moving to other positions within the organization, which we encourage and celebrate. Our competitive pay and benefits structure supports our belief that our employees are necessary and valued.

Application Process 

We receive many applications for our positions and work to review all applications within a reasonable amount of time. Top candidates have a consistent work history in customer service and cash handling in a professional work environment. This is displayed on a professional resume that can be easily reviewed, is without typos, and tells a story of the candidate's career in an efficient but relevant way. 

After submitting your application, we will review it for accuracy and completeness. We will not review applications that are missing education, work history, or answers to evaluation questions. Please be thorough with your submissions. Once you've applied, you will receive a confirmation email that we have received your application. Please check your Spam Folder, as many of our emails go there.

If you are one of our top candidates, you will be contacted by email about the next steps in our process.  Please check your Spam Folder, as many of our emails go there. Check your phone number and email address for typos. We cannot contact you if this information is inaccurate. 
 

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.