See more Collapse

Diagnostic Engineer

1 month ago

Westerville, United States Vertiv Full time

POSITION SUMMARY

The Diagnostics Engineer is responsible for knowledge of installation, commissioning, and service on all Thermal products by Vertiv.  The Diagnostics Engineer is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.  The Diagnostics Engineer is also required to maintain continuous communication and follow up. This is an intermediate-level position.

 

RESPONSIBILITIES

  • Render phone assistance to customers in the form of technical support.
  • Communicate with Parts, Warranty and Technical Services on equipment issues
  • Perform work related tasks according to company guidelines.
  • Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
  • Must be current on all safety guidelines in accordance with Electrical, and HVAC requirements. 
  • Operate in a safe manner
  • Perform simulation and test on old or new product assemblies for functionality and operations.
  • Provide accurate and timely reporting according to company guidelines,
  • Time cards, expense reports, mileage reports, and forms.
  • Maintain company property according to company policies, vehicle, credit cards, test equipment, laptop, pager. 
  • Provide proper and adequate communication to internal and external customers
  • Complete service records documentation properly and provide to the customer and local sales office upon completion of each assignment 
  • Understand and comply with company startup/escalation processes and procedures
  • Maintain customer satisfaction rates according to company guidelines
  • Maximize productivity by combining opportunities
  • Capable of making technical and commercial decisions under pressure
  • Properly evaluate backcharges for appropriate billing status
  • Participate as service representative in new product development process.
  • Additional duties as required

 

QUALIFICATIONS

  • A combination of education and experience to equal the following:
  • Minimum 3-5 years HVAC experience in a related field with equivalent industry experience (prefer experience in electrical / electronics equipment).  
  • EPA 608 certification (required) 
  • Preferred professional HVAC industry certifications such as NATE, MTAA, Journeyman’s HVAC license.
  • Familiarity with electrical / electronic test equipment and fundamentals
  • Must be able to read and interpret electrical diagrams, piping drawings and blueprints
  • Working knowledge of principles of refrigeration and air conditioning laws and electronic theory
  • Strong skill sets: Communication skills, Customer service skills, troubleshooting skills, Safety procedures, Computer skills, Mechanical aptitude. 
  • Knowledge of legacy and current products.
  • Interpersonal Skills, Professional, Reliable, Team Player 

 

PHYSICAL & ENVIRONMENTAL DEMANDS

  • No Special Requirements

 

TIME TRAVEL REQUIRED

  • 10% travel may be required, work flexible schedules and maintain valid driver’s license
  • After-hours availability on a rotating weekly schedule. 

 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:   Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

 

 

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.  

We have other current jobs related to this field that you can find below

  • Diagnostic Engineer

    2 weeks ago

    Westerville, Ohio, United States Vertiv Full time

    POSITION SUMMARYThe Diagnostics Engineer is responsible for knowledge of installation, commissioning, and service on all Thermal products by Vertiv. The Diagnostics Engineer is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The Diagnostics Engineer is also...

  • Actuator Design Engineer

    2 weeks ago

    Westerville, United States ABB Full time

    Actuator Design EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Site Reliability Engineer III: Fraud, Risk Technology team

    3 weeks ago

    Westerville, United States JPMorgan Chase Bank, N.A. Full time

    There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems. As a Site Reliability Engineer III at JPMorgan Chase within the Fraud, Risk Technology of Corporate Sector, you will solve complex and broad...

  • Biomedical Equipment Technician II

    4 weeks ago

    Westerville, United States Trinity Health Corporation Full time

    Employment Type: Full time Shift: Day Shift Description: Position is eligible for travel to other nationwide Trinity Health sites as needed that are outside of normal location coverage. While on site at these locations the position will receive a significantly higher hourly rate. Travel will be voluntary. POSITION PURPOSE Provides Planned Maintenance...

  • Biomedical Equipment Technician II

    4 weeks ago

    Westerville, United States Trinity Health Full time

    **Employment Type:** Full time **Shift:** Day Shift **Description:** **_Position is eligible for travel to other nationwide Trinity Health sites as needed that are outside of normal location coverage. While on site at these locations the position will receive a significantly higher hourly rate. Travel will be voluntary._** **POSITION...

  • Resident Service Technician

    4 weeks ago

    Westerville, United States Bell and Howell Full time

    Location: Westerville, OH Shift: Tuesday - Saturday, Midnight to 8:30AM Summary: The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by...

  • Maintenance Master Mechanic

    3 days ago

    Westerville, OH, United States Nesco Resource, LLC Full time

    Duties:Responsible for handling a variety of tasks including but not limited to the proficient use of diagnostic and miscellaneous maintenance tools in the repair of all facility equipment. Responsible for handling a variety of tasks including, but not limited to, engineering design support, layout, fabrication, installation, diagnostic analysis, preventive...