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IT Systems Engineer
3 weeks ago
JOB SUMMARY:
The IT Systems Engineer’s role ensures the stability, integrity, and efficient operation of Enterprise-Class IT Systems both internally and externally with our customers. This is achieved by monitoring, maintaining, supporting, and optimizing all network, server, and messaging-based IT Systems. This individual will technically lead IT projects and provide escalation to other team members.
**Given the essential responsibilities of this position, applicants must have the capability to work onsite at our Rochester, NY office on a daily basis.**REPORTS TO: Director, IT Services
DIRECT REPORTS: None
ESSENTIAL FUNCTIONS:
· Support the development and implementation of new technologies within large systems environments by advising on design concepts, implementation strategies, and deployment timelines
· Manage development, testing, and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability, and scalability
· Internal IT Data Center support and maintenance
· Research existing and emerging hardware and software technologies to determine capabilities and cost-benefit relationships and develop ongoing computer systems solutions that meet performance and budgetary requirements
· Create thorough documentation records of design specifications and deployed systems configurations
· Coordinate and execute Azure and Private Cloud managed services implementations
· Provide network and security assessments, identifying opportunities for system improvements and efficiencies
· Create, document, and escalate issues and problems according to ticketing standards and SLAs
· Perform remote and onsite scheduled maintenance for ComTec internal and client-based systems
· Adhere to departmental policies for reporting and managing change requests
· Participate in an emergency on call rotation schedule
· Support development and implementation of Microsoft Azure and Private Cloud infrastructure
· SQL, Hyper-V, and Software Defined Storage performance tuning
· Other duties as required
RequirementsTECHNICAL SKILLS:
· Ability to design, install, configure, administer, and troubleshoot the following:
- Microsoft Windows Server
- Microsoft Windows Active Directory and Azure Active Directory
- Microsoft Storage Spaces Direct
- Azure AD Connect
- Azure Site Recovery
- Microsoft 365
- On Premise Microsoft Exchange and Hybrid Cloud
- Microsoft SQL Server
- Microsoft Remote Desktop Services
- Microsoft Hyper-V and VMWare Clustered Environments
- Enterprise Anti-Virus solutions
- Enterprise backup solutions – Veeam, Storage Craft, Datto, Azure
· Knowledgeable of Enterprise Class Storage Solutions, and Software Defined Storage
· Working knowledge of HP, Dell, and SonicWall hardware
· Understanding of 802.1Q VLANS and Traffic Prioritization
SOFT SKILLS & ABILITIES:
· Strong written and verbal communication skills
· Pleasant and professional demeanor in all client and internal communications
· Independent worker and able to work effectively on daily tasks without direct supervision
· Strong organization skills and ability to operate efficiently throughout daily tasks
· In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
· Demonstrates empathy with users and professionalism at all times
· Work well with clients at all levels, from executive to IT personnel to end user
· Operates with client satisfaction in mind
· Energy, enthusiastic and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE:
· Bachelor’s degree preferred
· 10+ years of relevant IT experience
· Preferred Certifications
o Microsoft Azure Administrator
o Microsoft Azure Database Administrator Associate
o SonicWall Network Security Professional (SNSP)
WORK ENVIRONMENT/PHYSICAL DEMANDS:
· Use of computer and office equipment
· Ability to remain calm in stressful situations
· Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS:
· Ability to schedule for evening or weekend work occasionally
· Valid driver’s license in your state of residence and reliable personal vehicle
Benefits:
· Competitive salary
· Relaxed Company Culture
· Generous Vacation Allowance
· Health/Dental/Vision Insurance
· Flu Shots
· Life Insurance
· Long and Short Term Disability Insurance
· Investment in Professional Development
· Value Recognition and Rewards
· 9 paid holidays
· Birthday Paid time off
· Generous Company 401K 4% Match
· Company laptop & Cell Phone
· Team Outings & Events
· Flexible Work/Life Balance Valued
Salary Description $70-$110K BOE-
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