Junior Banker

Who are we looking for?

Roles will be focused on a very high level of Customer Support by helping in creation of account, migrating data from one platform to another, facilitate collection of documentations, triaging and back-office coordination in a well-known bank. 

Experience: 5+ years of experience as a Junior banker/Client Onboarding Specialist or a thorough Call Center Professional having interacted and catered to high-net-worth clients

Functional Skills:

• Play the role of a Junior Banker onboarding new clients
• High-touch relationship management
• Create client conversation scripts, criteria and supplemental materials
• Perform client outreach (calls, email, meetings), coordination, and associated reporting and tracking
• Perform migration data entry for manual conversions including client entitlement set up and support
• Interact with Bank and clients to facilitate collection of documentation
• Provide Level 1 triage and help desk coordination, including top 20 clients team and post conversion support.
• Track surge support weekly and forecast monthly to help you determine ongoing surge support needs
• Provide information for client training team to create materials and for client training team to hold trainings

Technical / Non-Technical Skills:

• Role will be working in-office Mon-Fri, hours of operations are 7:30 AM -7:30 PM CST
• Must have 2 plus years Banking experience in a branch or call center
• You will be working very closely with high-net-worth clients and will be the first point of contact with those clients.
• Thorough knowledge and understanding of Treasury Management and Payment Products
• Exhibit critical thinking and a higher degree of negotiation and dispute resolution skills
• Demonstrate ability to simplify and communicate complex technical procedures
• Hands on approach mindset.
• Provide White Glove Service
• Strong English Speaking skills.
• Need strong analytical skills and ability to think laterally
• Attention to detail and proactive
• Strong communication and interpersonal skills (Written and Verbal)
• Effectively collaborates and communicates with to ensure client satisfaction
• Detail oriented, while still providing reliable and consistent results. Dependable problem-solving skills.
• Having any experience in migration activities will be preferred.

Mphasis is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization