Program Dealer Specialist

5 months ago

Oakland, United States TireHub Full time

Specialist, Program Dealer 

Position Summary:

The Specialist, Program Dealer grows sales with existing customers while developing new customer accounts to achieve sales and profit goals within a geographical territory.

The individual must exhibit the following core attributes of the TireHub commitment:

• Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

• Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.

• Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast.

Role Specifics:

▪ Achieves daily / weekly / monthly sales goals for assigned customers using multiple prospecting/sales tools.

▪ Gathers and records results of sales visits in Microsoft Dynamics (CRM)

▪ Prospects customers in assigned territory

▪ Owns and accurately completes all administrative account enrollment activities for assigned accounts

▪ Grows current and new assigned accounts using internal programming, pricing, and tools

▪ Grows assigned TireHub+ and non-program customers to transition them to manufacturer dealer programs

▪ Collaborates with assigned Product Assortment Manager on inventory issues and to assure optimization of local market inventory

▪ Provides support for expansion / new market TLCs

▪ Collaborates frequently with TLC staff, Pricing, Shareholder contacts, Operations, Credit, Accounts Receivable, et al

▪ Position will be measured by sales results, sales activities, administrative compliance, new program customer activations, new program dealer nominations, non-program dealers transitioned to manufacture program customer, year over year customer growth, margin results, program compliance, assigned customer visits and other KPIs as defined by business needs

▪ Under the direction of the Regional Sales Leader, coordinate sales efforts in partnership with the Customer Service Specialist

▪ Leverage interpersonal skills to drive consultative selling to determine assigned customers’ needs, find and suggest solutions, competitive negotiations, and adoption of tools and systems to meet KPIs

• Position is assigned approximately 200 accounts, some will need to be visited monthly, but all 200 accounts must be visited at minimum quarterly.

• 40% time visiting dealers on a manufacture program in the Customers’ locations of business (top 50 dealers in PDSs book of business)

• 30% time visiting customers that are in PDSs book of business that are not on a manufacture program in the Customers’ locations of business (bottom 150 customers assigned to PDS).

• 15% time spent prospecting on potential customers identified by PDS and identified through leads generated by the CSS team. (Potential customers not assigned to PDS),

• 15% administrative time from Home Office (not more than 1 day per week).

Performs additional responsibilities as requested*

Competencies:

▪ Customer Focus: Building strong customer relationships and delivering customer-centric solutions

▪ Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

▪ Drives Results: Consistently achieving results, even under tough circumstances

▪ Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

▪ Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

▪ Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

▪ Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear

▪ Self-Development: Willingness to engage in new material and learnings to enhance product and selling skills

Experience:

▪ 5+ years of total sales experience, such as field and B2B sales and establishing/sustaining key customer relationships

▪ At least 2+ years of sales experience in Tire Industry/Wholesale Distribution preferred

▪ Bachelor’s Degree preferred

▪ Required to have a valid driver’s license and 3-5 years driving experience

Knowledge & Skills:

▪ Fluency of Tire manufacturer Programs

▪ Familiarity with supply chain processes

▪ Familiarity with tire manufacturer warranty, programs, and tire products

▪ Familiarity with customer relationship management tools (Microsoft Dynamics)

▪ Familiarity with enterprise resource planning systems (Prophet 21)

▪ Familiarity if with business intelligence tools (Power BI)

▪ Proficient in Microsoft Office suite

▪ Excellent communication skills; written, verbal and presentation

▪ Ability to analyze data to identify trends and opportunities to grow market share

▪ Home-based work with travel up to 70% with frequent overnights

The salary range for this role is $65,000 to $85,000.

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