Patient Care Specialist I

2 weeks ago

Monterey Park, United States ApolloMed Full time

About the Role

: We are looking for a Patient Care Specialist to join a team that is passionate about the health of our patients. As part of the Quality Department, the Clinical Operations team leads the effort to improve health outcomes by coordinating and delivering key clinical care. Through outreach and education, we inspire patients to take a preventive approach to maintaining their health and to be active in their management of chronic diseases. Together, we strive to achieve healthy living for all through all stages of life. As a Patient Care Specialist I, you will follow up on post-visit instructions from clinical providers, send and request patient information for care coordination, and enter data for various programs. You will also need to communicate with patients regarding recommended services and provide relevant instructions in a caring, empathetic manner to help them achieve their health goals. You may also be asked to carry out other duties in support of department programs and goals. What You’ll Do:   Carry out post-visit instructions from our internal healthcare providers Provide post-visit education and information to patients as needed Create authorization requests for referrals to specialists and other services Collect authorizations and medical records from various provider sources for proper documentation Send reports or notes to other providers and confirm receipt Upload records to the Provider Portal Assist with conducting various screening tests, including operating machines for bone density scan, retinal eye scan, and blood sugar testing Conduct outreach calls to inform patients of recommended services Promote disease prevention and chronic disease management messaging Schedule appointments for services with our internal team Assist patients with health questionnaires Input patient information accurately into electronic health record system Assist with administrative tasks for the department, including, but not limited to: receiving incoming calls regarding department programs, sending faxes to providers, receiving and redirecting incoming fax, uploading files If applicable, provide translation assistance in department programs Uses, protects, and discloses our company’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Qualifications: Associate’s Degree required 1+ year experience in customer service, outreach calls, or health education 1+ year experience working in healthcare/managed care environment, such as IPA, MSO, or health plan OR in health education General understanding of medical conditions and specialties Experience using Microsoft applications such as Word, Excel, and Outlook Equivalent combination of education and/or experience Must be able to project a professional, pleasant image while interacting with a variety of personalities and cultures Must demonstrate tact and diplomacy in interpersonal interactions Should have strong communication and customer service skills and respect for confidentiality Must have ability to plan, prioritize, and complete tasks You’ll be great for this role if: Bachelor’s degree Bilingual in Chinese (Cantonese and/or Mandarin) Experience with Medicare STAR Metrics and HEDIS Measures Experience in clinical/medical settings Experience using EHR systems

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