Optometric Technician

About the Job

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, FDT testing and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasurable patient experience.
Duties & Responsibilities Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc. Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment Assists ODs to care for patients in a timely, effective manner, as closely to appointed schedule as possible Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed Schedules referral appointments with Ophthalmologists, Crown Diagnostic, Laser Center and completes appropriate paperwork Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA) Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary Participates in Practice meetings / projects as requested Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc.  Calls all no shows or cancelled patients to reschedule appointments Performs contact lens insertion and removal classes (I&R)  Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc. Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization Performs other duties within the Practice as requested and as time allows Conduct preliminary tests and assessments  Perform diagnostic tests using specialized equipment to aid in eye examinations  Assist in contact lens fittings, including instruction on insertion, removal, and care  Obtain and maintain accurate patient records and documentation  Assist doctors to care for patients in a timely and effective manner  Instruct patients in medical care as prescribed by the doctor’s treatment plan  Respond to patient’s telephone and email inquiries regarding medication and treatment 

Requirements

High School or GED qualifications  Prior experience not required but preferred  Entry level computer skills Ability to work successfully in a team environment and individually  Excellent verbal and written communication skills  Preferred Qualifications: Experience evaluating patients for eye exams and dispensing eye exam medication Familiarity with medical terms associated with eye treatment Experience maintaining patients' records / files per HIPAA regulations Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Travel Requirements

Negligible

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