Server

3 months ago

Sugar Hill, United States Holbrook Full time

The Server is responsible for providing excellent customer service to residents and guests in our food and beverage outlets.

Key responsibilities include:

Ensure dining room is prepared for guests (for example, set tables, stock supplies prior to the beginning of service). As a member of the F&B team, work collaboratively with team members to ensure a positive dining experience for guests. Greet guests in a warm and genuine manner. Suggest menu items to customers based on the menu and specials. Provide information and/or answer questions about menu items. Take customer food and drink orders; ensure accuracy of orders. Upsell additional offerings such as beverages, appetizers and/or desserts. Communicate orders to kitchen and bar staff. Monitor tables to ascertain any additional service needs and communicate order status. Monitor kitchen to ensure timely preparation of orders. Inspect orders prior to leaving kitchen to ensure accuracy and quality, including presentation. Serve orders in timely fashion. Work closely with management to immediately and effectively address and resolve any customer concerns. Enter orders into POS system, present guest check, process payment. Ensure availability of supplies; clean dishes, flatware, glasses, etc.; complete assigned side work. Attend and participate in orientation, training, in-service educational activities and staff meetings as assigned.

The successful candidate will…

Have a high school diploma or equivalent; previous server experience preferred. Be 18 years or older. Have good communication skills. Possess the ability to interact professionally and collaboratively with associates, residents, family members and guest. Have good problem-solving, organization and time management skills; ability to multi-task. Be a good team player; work well with others. Be a “natural smiler” with a friendly personality who likes people Be a reliable and hard worker: arrive to work on time, take initiative, be self-motivated, deliver consistent results, etc. Be able to work calmly and effectively under pressure and in a fast-paced environment. Be customer-oriented and have a “guest-first” mentality; look for opportunities to go the extra mile to exceed resident expectations. Be able to work nights, weekends and some holidays. Be able to climb up and down two flights of stairs carrying food and drinks multiple times during a shift. Be willing to consent to and able to pass a drug screen, criminal background check.

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