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Aesthetician – Benefit Boutique

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place

Essential Duties and Responsibilities

-Customer Service/Experience-

Customer is the number one focus, and all employee actions are to reflect this priority.Greet customers in 30 seconds or lessFollow the Beauty ABC’s & Service ABC’s selling formula, including all processes trained in the Global Service HandbookMaintain an enthusiastic floor presenceBuild and maintain good customer relationshipsKeep accurate and complete records in the Retail/POS systemSafeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.Effectively communicate with customers and co-workersEnsure all clients read and sign the service E-waiver form (customer protection, service release form)Perform only “Benefit-trained” services offered on the service menu and ensure customer satisfactionAll other duties as assigned

-Results-

Achieve daily/ weekly/ monthly individual service goalsMaintain target services per hourMake product recommendations and hand over service customers to Beauty Artists at the end of the service

-Teamwork-

Promote a feel-good, fun, and gossip-free environment for customers and employeesBuild strong positive relationships and treat others with respectBe on time and ready to work all shiftsBe passionate and tenaciousAct professionally, ethically, and with integrityUse good judgmentEnsure that boutique deposits are maintained in accordance with Benefit’s policies; required signoff on deposits in partnership with the Boutique Proprietor, Assistant Boutique Proprietor, and/or Key HolderParticipate in inventory controlHelp maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique ProprietorCommunicate inventory needs and concerns to Boutique ProprietorProperly and accurately register all salesCommunicate training needs that will result in increased sales to Boutique ProprietorEnsure compliance with all Company and boutique policies and procedures

Requirements

Able to perform the following physical duties including, but not limited to:

Continuous standing/ walking for 8 hoursMust be comfortable selling makeup & upselling servicesMust be comfortable with traffic-stopping outside of the BoutiqueUnpacking and lifting boxes up to 40 lbsContinuous bending of the neck, arms, torso, and legs for a minimum of 8 hours. Stocking and filling shelves, drawers, and showcasesCleaning displays and boutiqueClean all Service Stations, service rooms, and elements.Work in a fragrance-filled environmentEmployees have physical contact with clients/ customersMaintain compliance with state board regulationsConsistent and reliable attendanceOperate the POS system, e-waiver iPad, Boutique technology, and laptop (used for online scheduling)This position requires the final candidate to successfully pass an E-Verify check.

Qualifications

Maintain and display a valid state-issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training, and/or renewals needed as a requirement.Proven strong service historyFlexibility regarding work hours; ability to work nights, weekends, and some holidaysCan initiate and manage change in a positive mannerComfortable and competent at make-up applicationStrong communication skillsAdept at problem-solvingFlexible and adaptable to customer needs

Additional job duties if assigned as a key holder in the location:

Maintain authority of personnel in the Boutique.Verbally communicate with clients and Boutique employees in a clear mannerAssume all opening/closing responsibilities.Receive increased security access within the Retail/ POS system to execute customer returns, discounts, and employee transactions.Maintain excellent cash management and management of the safe and applicable security codes.Count cash and balance registers and cash deposits.Operate POS system, e-waiver iPad, boutique technology, shipment scanner gun, laptop (used for online scheduling), alarm keypad, and calculator.Partner with the Regional Boutique Proprietor on ALL issues or questions.Appropriately react and handle emergencies and loss prevention issues when opening or closing the Boutique.Use all resources and tools to create the best atmosphere for our customers and employees.All other duties as assigned.

The target salary range for this position is $ - $ The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.

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