Cocktail Server

5 months ago

Auburn, United States The Hotel at Auburn University Full time

We pay approximately 55% of our employee's benefits.
Complimentary meal for every shift worked

Job Title: Cocktail Server

Department: Piccolo

Reports To: Restaurant General Manager

Job Overview:

Piccolo is Auburn & Opelika's only true jazz lounge - a tucked-away retreat for specialty cocktails, live jazz, blues and soul music. The club-style lounge features an eclectic menu of small bites and an extensive wine list plus a great selection local and regional craft beers. Piccolo is an ideal spot for date nights, girls' nights or an after-dinner cocktail, with table service and Auburn's best wine list featuring an impressive selection of wines from across the globe.

Duties:

· Welcome and greet guests; make all of our guests feel comfortable and let them know you're there to personally take care of them

· Explain the Piccolo story to any first-time visitors and be able to provide a comprehensive overview of our offerings

· Inform guests of specials and menu changes; make recommendations that you genuinely feel that your guests will enjoy

· Answer questions about our food, beverages and other restaurant functions and services

· Create memorable experiences for our guests by anticipating guest needs and exceeding expectations

· Take food and beverage orders from guests, enter orders in our point-of-sale system, which relays orders to the kitchen

· Provide proper table maintenance throughout the dining experience, ensuring that the table is properly marked before each course and cleared after each course

· Prepare final bill, present check to guests, accept payment, process credit card charges or make any changes

· Assist in coordination with valet to ensure a timely delivery of guests' vehicles at the end of the dining experience

· Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information

· Be available to perform lateral service as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

· Monitor and observe guest's experience; ensure guests are satisfied with the food, beverages and service; anticipate and respond promptly and courteously to any requests

· Communicate effectively with front of house and back of house team members to ensure a highly executed food and beverage experience

· Have a comprehensive knowledge and ability to answer questions about our food, beverage, and overall lounge, restaurant and hotel offerings

· Perform mise en place, opening and closing side work for daily service based on business levels expected

· Always maintain a neat and clean work environment; ensure overall lounge ambience is maintained throughout each shift

· Oversee our guests' experience following Ariccia's and IHP's standards of service


Working Conditions:

· Be able to safely lift and easily maneuver multiple plates of food and carry bus tubs frequently weighing up to 25 pounds

· Considerable repetitive motion of hands, wrists, shoulders and back is required

· Workplace is a fast paced environment with considerable movement throughout the shift; requires standing and walking 95% of the workday

· Team members must have a flexible work schedule and ability to work nights, weekends and holidays

Qualifications

· Ability to communicate in English, both orally and in writing, with guests and employees

· Ability to work under pressure and deal with stressful situations during busy periods

· A minimum of 3 months of restaurant experience at the server level

· Upon selection able to complete the Responsible Vendor course for all team members 18 years old and above

· A basic knowledge of food & beverage procedures and functions

· Possess basic math skills and can handle money and operate a point-of-sale system

· Positive Attitude

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