Janitorial Supervisor

2 weeks ago


Colorado Springs, United States HM Solutions, Inc. Full time

Working Account Manager

The Account Manager is a working position that performs cleaning duties and supervises the work activities of janitorial staff on all shifts at our client's facility. Duties include but are not limited to: Assigning work tasks to the staff, inspecting work, investigating and correcting customer complaints regarding janitorial services, training employees, coaching and counseling on performance, and recommending terminations when necessary.

Monday-Friday or as needed due to employee call outs.

ESSENTIAL DUTIES:

  • Maintain good client relations.
  • Resolve all customer issues in a timely manner.
  • Participate in interviewing, make hiring decisions, and train new hires.
  • Enforces policy and procedures. May be required to discipline, suspend or terminate employees.
  • Maintains distribution and delivery of supplies and equipment to custodial staff.
  • Ability to provide leadership to the janitorial team
  • Monitor and inspect to ensure quality control expectations are met
  • Manage expenditures such as labor and supplies to budget
  • Manage schedules to ensure contract compliance
  • Review employee performance and be able to execute training and corrective action plans
  • Complete all quality control programs in accordance with company guidelines
  • Ability to self-manage daily activities without supervision.

Skills and Knowledge

  • Basic computer knowledge
  • Good communication and interpersonal skills
  • Good client/customer service skills
  • Ability to follow oral and written instructions.
  • Ability to prioritize multiple tasks
  • Ability to work effectively with a team.
  • Ability to work independently as needed to support the group effort
  • Basic knowledge of cleaning products or willing to learn.

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