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Mid Shift Full-Time Players Club Ambassador
4 months ago
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.
In addition to working in a clean, fun & exciting work environment, Grand Casino Mille Lacs is providing 1 FREE meal per day to all Associates.SUMMARY:
Responsible for promoting the success of the Player’s Club by assisting guests through the membership process, explaining the benefits of membership, and administering the benefits.
ESSENTIAL DUTIES OF THE POSITION:
Distribute player’s club membership forms and assists guests in completing. Maintain a working knowledge of the property facilities/amenities as well as current and upcoming special events and promotions, in order to act as an information resource to answer guest questions regarding all aspects of the casino. Maintain a strong working knowledge of the current software functionality of player’s club tracking system. Held accountable to a high degree for maintaining confidentiality of guest information, accurate and thorough company records. Ability to follow operational practices in regards to player’s club, marketing promotions, coupon redemption, complimentary and property in general. Assist in the flow of information by attending all communication meetings. Listen to guest complaints and concerns, and resolve issues, or direct issues to appropriate department for resolution. Maintain a high level of accuracy for coupon redemption; including coding for coupon tracking, maintenance and accountability of company issued funds. Assist in acquisition techniques of new players outside of counter service. Duties may include sales of tickets for upcoming entertainment and promotions through the use of concert ticket software system. Assist with the set up and tear down of staging and seating in the events center for entertainment and events and/or the distribution of promotional items. Receive and hand out guest’s coats in the coat check area, when applicable. Any and all other duties as assigned.COMPETENCIES
Trustworthy and collaborative relationships with others. Organized and flexible to meet the needs of the business, guests and associates. Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery. Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.EDUCATION and/or EXPERIENCE:
One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred. Money-handling experience preferred.#M7
