Field Supervisor

3 weeks ago

Shreveport, United States We Care Sitting Services LLC Full time
We Care Sitting Services, LLC is looking for an experienced Field Supervisor who has great work ethics, communication skills, and leadership experience. A Field Supervisor role is to oversee on-site operations, caregivers and communicating with clients, their family members and their representatives. Ensure that work is executed per the care plan, schedules are being followed, and monitor the quality of service. Train new staff members and assist with monthly in-service. Primary business objective is to provide outstanding customer service and client experience, strategic training for staff and enforce company policy.

Responsibilities:
  • Knowledge of Office Operations; clients, shifts, staffing, addresses and resolves client issues.
  • Staffing as needed.
  • Minimizes staffing turnover on cases by ensuring proper training has been completed.
  • Communicates/mentors caregivers on assigned cases: reviews plan of care details including tasks to be performed, client condition, client likes and dislikes and any special hobbies, interests or preferences.
  • Discusses compliance or performance issues that can be easily addressed, provides client feedback to upper management and staff that would improve quality of care.
  • Communicates with new and existing clients, family members, client representatives and referral sources to ensure the highest quality of services is provided.
  • Conducts random, monthly site visits and provide follow up as to family members, caregivers and other relevant persons for each case as needed.
  • Completes field assignments and documentation such as monthlies and fire drills.
  • Creates a positive influence on lowering caregiver turnover through effective relationship building and communication skills with assigned caregivers.
  • On-Call weekends (rotating).
  • Caregiver( Works with clients) As needed.
Demonstrates Competency in the Following Areas:


  • Maintains a daily communication in the form of a noteworthy to ensure that all updates are communicated to staff at the end of each workday.
  • Maintains compliance with applicable laws, regulations and agency policies and procedures. Works closely with the Office Manager regarding any needs for coaching and/or corrective action in response to reports or complaints from clients, family members, representatives or case managers.
  • Performs On-Call on an as needed.
  • Dresses professionally, representing the company in the best professional presence.
  • Maintains patient confidentiality at all times.
  • Reports to work on time and as scheduled, completes work within designated time.
  • Represents the organization in a positive and professional manner.
Experience:

  • Must have previous Home Health or Medical Office experience.
  • Must have previous management or case management experience.
  • Must have caregiver experience of 5+ years or more
  • Emotional and mental maturity.
  • Valid state driver’s license and reliable automobile, current automobile insurance and willingness to operate personal car as necessitated by job.
  • Excellent command of verbal and written communication skills.
  • Detail oriented, strong problem solving skills and documentation skills.
  • Demonstrated leadership capabilities with the ability to relate well to staff and other professionals.
  • Ability to work interdependently.

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