Ramp Supervisor

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Ramp Supervisor in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The Ramp Supervisor also conducts briefs, distributes training materials/checklists to mentors, creates schedules, and provides hands-on assistance to the training department. The successful candidate will have outstanding organizational skills, be able to defuse conflicts among team members, and be familiar with Microsoft Office Suite. This position will report to the General Manager.

Essential Duties:

Provide oversight and direct on-the-job training for new hires and recurrent training for existing employees in all ramp functions

Conduct briefing and distribution of training material/checklists to mentors

Create and coordinate schedules

Provide hands-on assistance to the Training Department along with feedback to direct managers

Approve employees for release to duty after completion of training programs

Coach and provide career development to the staff

Correct non-compliant behavior and impose disciplinary action as required

Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines

Manage a staff of employees with varied duties

Administrative duties, including daily/weekly/monthly reports

Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems

Supervise, direct, and monitor personnel in the completion of their duties and adjust, as necessary, to ensure on-time performance and quality customer service

Provide support when employee absence affects the operation

Job Qualifications and Competencies:

Outstanding organizational skills and ability to multi-task

Ability to work independently, set and meet own deadlines

Ability to work well with all levels of management and support staff

Able to defuse conflicts among team members

Familiarity with Microsoft Office Suite

Ability to work a flexible schedule

Preferred Qualifications:

Previous airline management experience 

Current Piedmont employee with a minimum six months of service

Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents

Extensive knowledge of QIK, Sabre

Bachelor’s Degree in Aviation, Business, or related field

Work Environment:

Use of computers and other office equipment

Airport ramp environment, subject to varied weather conditions and elevated noise levels

All shifts including weekends, nights, holidays and/or irregular shifts

Physical Requirements:

Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs

Handle objects up to 70 pounds

Assist passengers with disabilities, including, but not limited to, pushing wheelchairs

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate:

Job Application Deadline:

Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.