Member Service Representative at Shawnee

4 months ago

Shawnee, United States Communication Federal Credit Union Full time

Our Benefits

  • $1,000 Welcome Bonus after 90 days
  • Competitive Pay with advancement opportunities
  • Performance Incentives
  • 11 Paid Holidays
  • Paid Time Off (Starting at 16 days per year with Years of Service Increases)
  • 200% 401(k) Match up to 5%
  • Medical Plans with a $5.00 Employee Only Per Pay Period Plan
  • Dental, Vision, Short-Term Disability Insurance
  • Hospital and Accident Indemnity Plans
  • Employer paid Basic Life and AD&D Insurance
  • Employer paid Long-Term Disability Insurance
  • Flexible Spending Accounts- Medical and Dependent Care
  • Tuition/ Educational Assistance
  • Employee Perks and Discounts

Communication Federal Credit Union has proudly served its' members for over 80 years and was ranked the #1 Credit Union in Oklahoma by Forbes for 2020-2021. We are committed to our local communities, providing financial education, and supporting local organizations.

We are passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.



As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. The MSR also serves as a front-line contact for most member dealings at the credit union.

Who You Are:

  • A good listener with a strong desire to help people.
  • A collaborative individual with excellent intrapersonal and communication skills.
  • Able to process transactions and requests accurately.
  • Able to handle multiple tasks in a fast-paced environment.
  • Take initiative to accomplish tasks and embrace new opportunities.
  • Able to handle confidential information.

What You'll Do

  • Accurately process teller transactions, including deposits, withdrawals, and loan payments.
  • Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
  • Understand and cross-sell CFCU products and services.
  • Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
  • Adhere to all CFCU policies and procedures.
  • Perform other job-related duties as assigned.
  • Work Schedule: Monday Friday and rotating Saturdays

Education and Qualifications

  • High school diploma or G.E.D.
  • One year experience in a financial institution or retail customer sales/service environment required.
  • Prior cash-handling experience preferred.


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