Application Analyst

4 weeks ago

Des Moines, United States UnityPoint Health Full time

Overview

The Epic Application Analyst is responsible for the implementation, maintenance, optimization, and support of assigned applications. This involves forging partnerships with customers to complete workflow analysis and determiningapplication capabilities and design. In addition, this role is responsible for building the application, developing and executing test plans, and contributing to training and implementation plans.

The Epic Application Analyst proactively applies troubleshooting and critical thinking skills to fulfill customer needs. Finally, the role is responsible for effective and timely communications to team members and customers alike on status of their assigned work. This position will focus on professional billing and claims support. Experience building and testing application workflows in Epic and/or providing support in a healthcare billing office is preferred. 

Why UnityPoint Health? 

Commitment to our Team – We’ve been named a by Becker’s Healthcare for our commitment to our team members.  Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.  Benefits – Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.  Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Responsibilities

Issue Resolution

· Independently supports and resolves complex issues with assigned applications in adherence with

service expectations and change management policies.

· Takes ownership of escalated customer issues and works with multiple parties and/or vendor to

help resolve issue.

· Provides day and after hours on-call coverage as scheduled. May assume additional on-call

responsibilities as directed by Manager.

· Follows and may lead the enhancement process and Change Management Policies and

Procedures. 

Operational Support and Improvement

· Researches and communicates options to support decision-making discussions to determine

strategy for implementation of tools and systems

· Advocates for and acts as an agent of progressive change within the organization and proactively

identifies opportunities for improvement.

· Researches solutions to improve service such as processes, standards and/or products.

· Participates in decision-making or technical solution-oriented discussions

· Creates and maintains technical documentation. Communicates necessary information to the

required teams.

· Demonstrates adherence to Epic standards and guidelines. Assists with meeting maintenance

program requirements and maintains related certifications.

· Demonstrates ability to complete application build for assigned application(s). Mentors staff with

the completion of documented release processes.

· Reviews release notes, configures and tests application changes.

· Understands and contributes to improvement of testing processes. Ensures team members follow

the test scripts and processes.

Compliance and Security · Understands HIPAA standards, regulatory, and security requirements pertaining to database, server, and/or application management. · Follows appropriate security processes for supported applications.

Project Management

· Leads and coordinates projects as assigned, demonstrating strong organizational and time

management skills

· Leads moderately complex projects independently or as a part of a larger project team.

· Develops project plans and tracks progress, escalating as necessary when project issues arise or

deadlines are challenged.

· Follows technical and operational cutover tasks and contributes to solutions for resulting issues. 35%

Basic UPH Performance Criteria

· Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to

policies and procedures and safety guidelines.

· Demonstrates ability to meet business needs of department with regular, reliable attendance.

· Employee maintains current licenses and/or certifications required for the position.

· Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory

agencies guiding healthcare.

· Completes all annual education and competency requirements within the calendar year.

· Is knowledgeable of hospital and department compliance requirements for federally funded

healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any

questions or concerns regarding compliance to the immediate attention of hospital administrative

staff. Takes appropriate action on concerns reported by department staff related to compliance.

Qualifications

Education:

Bachelor’s degree or equivalent relevant work experience Epic Certification - Achieves and Maintains Epic Certification as Assigned

Experience:

2 years experience 2 years of experience with Epic support and technical experience in either computer science, information technology or medical terminology

License(s)/Certification(s):

Epic Certification - Achieves and Maintains Epic Certification as Assigned

Knowledge/Skills/Abilities:

· Knowledge of health care organization information systems processes

· Strong communication – written and verbal

· Ability to conduct research into technology issues, standards and products

· Proven analytical and problem-solving abilities

· Able to manage priorities, deadlines, and execute tasks

· Proactively communicates when risks and issues arise; takes appropriate action(s)

· Strong customer service orientation

· Advanced critical thinking and problem solving skills while demonstrating a high degree of objectivity, diplomacy and tact.

· The ability to work productively in a fast paced, rapidly changing environment.

Other:

· Use of usual and customary equipment used to perform essential functions of the position.

· Work may occasionally require travel

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