Implementation Consultant

Found in: Talent US C2 - 7 days ago

Philadelphia, United States Clarivate Full time

We are looking for an Implementation Consultant to join our Professional Services team at ProQuest. In this position you will play a key role in the delivery and support of Innovative and Ex Libris Resource Sharing products for libraries around the world

This position is a multi-functional role, where you will have the opportunity to develop ongoing relationships with our customers in support of our industry leading systems like INN-Reach, RapidILL and Rapido. Your responsibilities will include customer consultation and requirement analysis, system configuration, data analysis, project coordination, and support for post-implementation issues. If this sounds like an opportunity you are interested in, we would love to talk to you

About You – experience, education, skills, and accomplishments

Master’s degree in library science, or equivalent industry experience A minimum of five years of relevant industry experience. Preferably two years’ experience in structured libraries or implementing software in a SaaS environment. 

It would be great if you also had...

Project management working across multiple tasks Experience working in a client facing role Data analysis and technical skills required to successfully configure Resource Sharing systems for libraries.

What will you be doing in this role?

Works with other members of the Resource Sharing Team to provide service and support to Innovative’s INN-Reach, RapidILL and Rapido customers Assists in the configuration of library systems for participation in various Innovative Resource Sharing systems. Assists in the analysis of data from third-party library systems and profiles to facilitate the participation of libraries using non-Innovative ILS platforms in Innovative Resource Sharing systems Configures Resource Sharing systems to support Innovative and non-Innovative member library systems Analysis and remediation of pre- and post-live customer change requests, to maintain optimal configuration and operation of Resource Sharing systems Investigation and remediation of technical and application support issues reported by both live resource sharing systems and in-flight resource sharing implementations Depending upon projects assigned, provides basic project management, to include project schedule creation, coordination with customers and internal team members, etc Serves as the primary point of contact with the customer, when needed Manages tasks and projects to completion, balancing client and company objectives

About the Team

This team of seven consultants approach work with a positive attitude, enthusiasm, and skill working collaboratively to ensure libraries can share resources. Clarivate’s present growth provides for a variety of opportunities for personal achievement and career advancement in a fast paced and flexible continuous learning environment.

Hours of Work

This is a Full time, permanent position with core business hours in your time zone with the flexibility to support global clients in other time zones as needed.

This position is hybrid with 2-3 days on site located at any of our US offices.

#CB

#LI-SG1

#LI Hybrid

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled

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