Commercial Renewals ManagerDenver, CO
4 weeks ago
About this role
:We are looking for a Commercial Renewal Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.
The Renewal Manager will proactively manage a portfolio of 150+ commercial client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.
What you'll be doing:
Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and recommended course corrections Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client Leverage the renewal activity to promote upsells alongside Account Executives Directly negotiate all terms with client procurement teams and prepare proposals, including renewal rate calculations, and contract preparation Work closely with Finance and Legal teams to ensure all contracts are accurate Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal and maintain a 4-month rolling forecast and track sales activity in SFDC
What you’ll have:
3-4 years of B2B SaaS renewals experience working with mid-level to large, Commercial accounts ($100k ACV and below) Ability to negotiate terms for complex deals while maintaining great client relationships Superior time management skills; excellent attention to detail Solid experience managing clients with, Gainsight a plus Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes Love for teamwork and commitment to building a world-class, enterprise-level global customer experience togetherWe understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you
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