Service Technician

2 months ago

Charlotte, United States FS-Curtis Full time
DescriptionResponsible for providing preventative maintenance and repair to compressor customers in a timely and professional manner. Ensures total customer satisfaction and the integrity of the company and its products.
Key Responsibilities• Accurately and efficiently executes airend rebuilds
• Troubleshoots, overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products
• Balances rotor assemblies to specifications
• Performs mechanical work on compressors, related products, building equipment and equipment
• Provides professional troubleshooting and technical services in person or over the phone
• Provides a high level of customer service in response to customer needs and satisfies their expectations
• Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times
• Maintains a high level of quality control
• Ensures all service equipment and tools are in good working order, clean and properly repaired including proper tooling and equipment calibration
• Prepares and provides various reports as directed including but not limited to maintaining accurate records on airend rebuild, equipment and preventative maintenance programs
• Completes customer work order forms and other job-related paperwork timely and accurately
• Trains and assists other Service Technicians
• Maintains cleanliness of shop
• Optimizes sales potential with customers
• Performs other related duties as assigned by management

Supervisory Responsibilities: This position has no supervisory responsibility.
Skills, Knowledge and Expertise• Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff
• Must be detail-oriented and work effectively under pressure while meeting all applicable deadlines
• Must have firm commitment to excellence and high standards
• Strong communications skills including ability to listen attentively and to communicate information clearly and effectively
• Detail oriented, organized, self-motivated, resourceful, and adaptable; able to work independently within team focused environment
• Strong understanding of how to create highly satisfied customer
• Ability to follow established policies and procedures with a safety-first attitude
• Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge
• Demonstrated problem solving and process analysis skills
• Good judgement skills with the ability to make timely and sound decisions
• Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
• Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge
• Proficient in using measuring devices such as micrometers, calipers and dial indicators; understanding of clearances and tolerances
• Knowledge of air compressor or other pneumatic mechanical equipment preferred
• Basic electrical knowledge preferred
• Must maintain valid Transportation Worker Identification Credentials (TWIC)
• Willingness to obtain and maintain necessary certifications required to operate equipment as directed by federal, state and/or local ordinances
• Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible
• Working knowledge of Microsoft Office 365 software The FS-Curtis brand is a symbol of quality and excellence in design and manufacturing of air compressors. For more than 160 years FS-Curtis products have been passed down from generation to generation, proving recognized value to our loyal customers. Dedicated to customers and loyal distributors, our brand is synonymous with Legendary Reliability. CURTIS-TOLEDO® facilities include a 144,000 square foot facility in Saint Louis, Missouri, as well as facilities in Houston, Texas, Florida, San Diego and Los Angeles, California.

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