Sr. PM Issue Escalation, Amazon Fresh Store Operations

4 weeks ago


Seattle, United States Amazon.com Services LLC Full time
We are looking for an experienced Sr. PM to create a new Store Support team that will focus on Issue Escalation. This team will partner with product development teams, operations leaders, and tech teams to support field escalations across Amazon Fresh's network.

You will partner with a team of high performing product managers and engineers to improve effectiveness of existing tools and increase both accessibility and visibility of issues. The work involves people development, creating roadmaps for driving improvement on operational metrics, identifying opportunities for process/tech simplification, and working with cross-functional leadership on operational initiatives.

You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, exceptional organization and communication skills, and leadership are essential to success in this role. You will lead discussions with the senior leadership and drive decisions on operational strategies that impact the business. Your role will be highly collaborative, requiring you to partner with cross-functional leaders to drive positive results to business metrics.

Responsibilities:
- Drive improvements in both processes and technology to help us build best in-class grocery operations.

- Drive thought leadership on ways to automate and simplify existing processes used across the Amazon Fresh Stores network, balance the business need versus technical/operational constraints.

- Create scalable solutions that can be implemented, consistently executed, and measured. Your team will identify execution outliers, understand what they need to be the benchmark, and share those best practices to improve organizational results.

- Implement and drive new operational initiatives in an ambiguous environment using quantitative data, industry standards, high level of judgment, and anecdotal customer feedback to develop solutions that continually improve operational metrics.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Chicago, IL, USA | Irvine, CA, USA | New York, NY, USA | Santa Monica, CA, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Master's degree, or MBA in business, , organizational development, instructional design or related field



  • Seattle, Washington, United States Amazon Full time

    We are looking for an experienced Sr. PM to create a new Store Support team that will focus on Issue Escalation. This team will partner with product development teams, operations leaders, and tech teams to support field escalations across Amazon Fresh's network.You will partner with a team of high performing product managers and engineers to improve...


  • Seattle, Washington, United States Amazon Full time

    We are looking for an experienced Sr. PM to create a new Store Support team that will focus on Issue Escalation. This team will partner with product development teams, operations leaders, and tech teams to support field escalations across Amazon Fresh's network.You will partner with a team of high performing product managers and engineers to improve...


  • Seattle, United States Amazon Retail LLC Full time

    Work Address: 13201 Aurora Ave N, Seattle, WA, 98133 Pay Rate: $20.50 per hourAvailability Requirements:Part-time: Shift availability required 3 days per week, including Saturday and SundayShifts are between 4 a.m. and 12 a.m. and may be up to 8 hours longJob ResponsibilitiesAs an Amazon Fresh Grocery Associate, your primary responsibility is to deliver an...


  • Seattle, United States Amazon.com Services LLC Full time

    We are looking for an experienced professional to join the In-Store Product team for Amazon Fresh Stores. The work involves creating roadmaps for driving improvement on operational metrics, identifying opportunities for process/tech simplification, and working with cross-functional partners on operational initiatives. This role will be focused on supporting...


  • Seattle, United States Amazon.com Services LLC Full time

    Interested in working in an innovative and fast-paced business that is changing the way customers think about grocery? We are looking for a customer obsessed, data-driven, creative problem solver to join the US Acquisition Marketing Team for Amazon Fresh Stores. This is an opportunity to play a key role in building our new approach to how we reach our...


  • Seattle, Washington, United States Amazon Full time

    We are looking for a Sr. PM-T to deliver the complex, runtime capabilities of our next generation Store architecture for both mobile and web CX rendering. In this role, you will directly define the product and shape the technology together with our engineering team. You will navigate through complex tradeoffs between multiple stakeholders across...


  • Seattle, United States Amazon Advertising LLC Full time

    The Amazon Autos Customer Experience Sr PgM will define how we care for our customers as they make one of the largest purchases of their lifetime. We are looking for a Customer obsessed and data driven thought leader to own our concessions strategy and implementation. This individual will drive innovation with direct Customer impact – this could include...


  • Seattle, United States Amazon Part time

    Pay starts at $23.00 per hour with benefits available. Reduced Full-Time: Average work between 30-39 hrs per week. This role requires open availability between the hours of 5am-10pm Sunday-Saturday. As a Lead Associate, you will be the face of Amazon and contribute to a vibrant store culture based on customer obsession, trust, respect, integrity,...

  • Sr. Program Manager

    3 weeks ago


    Seattle, United States Amazon Payments, Inc. Full time

    Amazon Pay is a high growth startup business within Amazon. Amazon Pay is now available in 18 countries, allowing buyers to leverage Amazon’s trusted, convenient, and rewarding wallet for 3rd party purchase experiences online. As part of our dynamic team, you'll be at the forefront of shaping the future of digital payments. We are looking for a Principal...

  • Sr. Program Manager

    2 weeks ago


    Seattle, United States Amazon Payments, Inc. Full time

    Amazon Pay is a high growth startup business within Amazon. Amazon Pay is now available in 18 countries, allowing buyers to leverage Amazon’s trusted, convenient, and rewarding wallet for 3rd party purchase experiences online. As part of our dynamic team, you'll be at the forefront of shaping the future of digital payments. We are looking for a Principal...


  • Seattle, United States Amazon Full time

    Since launching in 2005, the US Prime membership program has made life easier and more enjoyable for millions of members in the US and been a key driver of Amazon's rapid growth across a wide range of business units. As we continue to invest in the Prime program in the US, we are looking for a customer-obsessed product leader to lead our efforts to make the...


  • Seattle, United States Amazon Full time

    Since launching in 2005, the US Prime membership program has made life easier and more enjoyable for millions of members in the US and been a key driver of Amazon's rapid growth across a wide range of business units. As we continue to invest in the Prime program in the US, we are looking for a customer-obsessed product leader to lead our efforts to make the...


  • Seattle, United States Amazon Advertising LLC Full time

    The Amazon Autos Customer Experience Sr PgM will define how we care for our dealers as they launch and manage their businesses in our online marketplace. We are looking for a customer obsessed and data driven thought leader to own our tier-one dealer support and our advertising support programs. This individual will drive innovation across teams to deliver...


  • Seattle, United States Amazon Advertising LLC Full time

    The Amazon Autos Customer Experience Sr PgM will define how we care for our dealers as they launch and manage their businesses in our online marketplace. We are looking for a customer obsessed and data driven thought leader to own our tier-one dealer support and our advertising support programs. This individual will drive innovation across teams to deliver...

  • Executive Assistant

    4 weeks ago


    Seattle, United States Amazon.com, Inc. Full time

    The Worldwide Amazon Stores organization is looking for an Executive Assistant who wants to work in a fast-paced, exciting, and growing organization. We are looking for someone to support the Vice President on our WW Fresh team in Seattle, Washington Executive Assistant, Executive, Assistant, Business Services, Support


  • Seattle, United States Amazon Full time

    The Amazon US Consumer Electronics PC business is looking for a leader with proven experience to drive process improvements and thought leadership in inventory planning and operations. The Sr. Strategic Supply Chain Manager will be responsible for leading inventory management strategies to maximize customer experience, sales, margin and turns, as well as...


  • Seattle, United States Amazon Full time

    The Amazon US Consumer Electronics PC business is looking for a leader with proven experience to drive process improvements and thought leadership in inventory planning and operations. The Sr. Strategic Supply Chain Manager will be responsible for leading inventory management strategies to maximize customer experience, sales, margin and turns, as well as...


  • Seattle, United States Amazon Full time

    Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as at Amazon B2B Payments & Lending! The Amazon B2B Payments & Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are...


  • Seattle, United States Amazon Payments, Inc. Full time

    Amazon Pay provides more than 300 million Amazon customers with the familiar, seamless Amazon payment experience anywhere they shop, and enables online businesses to grow their sales and reduce costs with trusted Amazon payment technology.Amazon Pay is seeking an experienced Sr. Content Strategist to own the development, execution, and measurement of...


  • Seattle, United States Amazon Payments, Inc. Full time

    Amazon Pay provides more than 300 million Amazon customers with the familiar, seamless Amazon payment experience anywhere they shop, and enables online businesses to grow their sales and reduce costs with trusted Amazon payment technology.Amazon Pay is seeking an experienced Sr. Content Strategist to own the development, execution, and measurement of...