Job Description

Position: Library Clerk

Department Library Location Erie County Public Library, Iroquois Avenue Branch Library Status Full Time Starting Pay Rate $12.44 Hourly Hours Per Week 37.5 Exemption Status Non-Exempt Posting Date 06/05/2024 Closing Date 06/19/2024 Pay Grade AC04 Bargaining Unit AFSCME CLERICAL/TECHNICAL Posting Number 4989 Posting Notice: Erie County offers a generous fringe benefit package including: low cost medical, dental, and vision; fourteen paid holidays; up to eleven combined personal and vacation days in the first year of employment

Nature of Work

Responsible for providing efficient, helpful, and customer-focused circulation and related collection-use services to Library patrons. Assists professionals and managers as assigned. Library staff work rotating Saturdays and up to two evenings per week.

Duties & Responsibilities

Provides excellent customer service to a diverse community and patrons of all ages Maintains circulation database Uses Polaris LEAP (integrated library system software); internet browsers and other software programs to access information, and helps patrons locate library materials. Works with different types of computers or terminals, printers, copiers, fax, micro-form reader-printers, and other equipment, and performs minor troubleshooting with equipment. Assists patrons with the use of equipment and software. Renews loans by telephone. Makes phone calls to patrons for items on hold. Explains and performs circulation transactions. Collects money, records transactions and makes deposits. Responsible for using a cash register. Explains library policy and procedures to patrons in person and on the telephone. Registers patrons for library cards. Explains internet services to patrons and enforces library internet policies. Instructs patrons in using web interface, mouse, software, search engines, and simple searches. Assists patrons in the use of library facilities. Provides a full range of patron services in obtaining requested material or information through computerized circulation system, interlibrary loan and searching bibliographies. May make recommendations of titles or subjects for selection to supervisor based on interactions with patrons. Handles patron complaints and minor disturbances; reports problems, verbally and in writing, promptly to supervisor. May perform collection maintenance, as assigned, with support of another staff member. Performs duties with minimum supervision or with no supervisor on site. Contacts remote supervisor as needed. Maintains work desk and public areas; reports facilities maintenance problems to supervisor. Prepares materials for circulation, affixing labels and covers as assigned. Maintains books, periodical and audio-visual collections through repairs, cleaning and mending. Clips materials for vertical file. Assists supervisor with discarding material from collection. Prepares paperbacks, magazines, and other materials for input. Maintains inventory and orders supplies when needed. Shelves books and maintains collection by straightening, shifting shelves, shelf reading and checks materials for repair or possible weeding. Sets up displays to promote library use and library materials. Assists with and promotes special projects and programming as assigned by supervisor. May be trained and assigned to drive Bookmobile or work on Bookmobile and attend library outreach events. May be assigned to an alternate library location up to two day per week. May perform other activities needed to maintain public library. The above statements reflect the general details considered necessary to describe the principal functions of the job and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Knowledge, Skills, & Abilities

Excellent customer service skills with active listening skills and communication skills, both in person and over the telephone. Must be cheerful, adaptable, and a team player. Possess an ability to demonstrate innovative problem solving and embrace change. Working knowledge of current technology and ability learn new skills and equipment. Must be able to work in a fast-paced environment with a diverse population. Able to read computer screens and printed materials. Able to shelve books and operate office equipment.

Minimum Requirements

High School Diploma or GED Must be able to Type a Minimum of 30 Words Per Minute with Accuracy Must be able to Lift a Minimum of 50 lbs Ability to file accurately and quickly in both numeric and alphabetic order

Conditions Of Employment

The selected candidate will be pre-employment required to obtain, at their own expense, 3 forms of clearance, including PA State Police Criminal History Record Check; PA Child Abuse History; and FBI Criminal History Background Check including finger printing. Must have reliable transportation to library locations as scheduled.
Equal Employment Opportunity Policy

Erie County provides equal employment opportunities to all employees and applicants for employment, prohibits discrimination or harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Erie County Government values the power of diversity in our workforce. Our goal is to continue developing inclusive workforce policies that require individual equality, support the diversity of employee experiences, and include unique perspectives.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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