Producer

4 months ago

Austin, United States eTeam Inc Full time

People Experience Content Producer

Job summary

The Client People Experience team is looking for a content producer to help implement two new critical platforms.

The primary focus will be working with the Workday implementation team on final platform development, working with Subject Matter Experts (SMEs) to finalize the platform’s instructional content (explanatory text, in-platform guides and help text, etc).

In this role, you’ll work with the Workday project team, SMEs and editors to help oversee content change requests, prioritize them, and manage their workflow. You’ll be an adept project manager and communicate effectively with key stakeholders and global business partners.

You can see the big picture but will have a keen eye for detail, a knack for collaboration, passion for content integrity and user experience, and the ability to work within a CMS.

A secondary focus will be supporting the implementation of ServiceNow, which will be a new internal customer support platform; and general content production support for the People Experience Portals (global People sites).


Key qualifications

• 5+ years of project management experience and managing content for high traffic websites

• Experience with content management systems required

• Experience with task management/ticketing system required

• Ability in copywriting and editing

• Organized, articulate, and detail-oriented

• Reliability and efficiency

• Familiarity with HR programs (including Workday) a plus

• Comfortable with ambiguity; has a flexible approach to process changes


Job description

Work with project SMEs (eg Benefits, Compensation, Time Away) to help support the best possible user experience, making sure the platform has the right content in the right places

Work with subject matter experts to develop and update content, articulating key messages in a way users will understand and that is consistent with Client’s People content style guidelines

Manage content change requests and content workflow during Workday UAT and leading up to launch

Manage the intake and prioritization of content change requests via ticket tracking systems (Radar and others as needed)

Work with SMEs, editors, and other groups as necessary (Privacy, Legal) to manage content reviews

Carefully track, prioritize and escalate tickets as needed

Lead QA sessions and participate in other team meetings as necessary Implements effective processes for content development and quality assurance Support ServiceNow content changes and/or People site weekly publishing operations as time allows


Education

Bachelor’s degree in relevant field.

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