Manager Customer Operations

3 weeks ago

Fort Worth, United States KPS Global, LLC Full time

KPS Global® is the industry-leading manufacturer of insulated panel systems, a standard-setting provider of seamless installation services and a major supplier of aftermarket parts and replacement equipment. Through a focus on growing its Innovation capabilities and an unyielding commitment to customer satisfaction, KPS Global designs, manufactures, installs and services unparalleled insulated panel solutions across multiple industries and retail segments, including supermarkets, convenience stores, big box/club, foodservice, health, scientific and industrial/warehouse markets.

The team at KPS Global is deep with industry experience, especially in the food-retail market where they are the clear market leader, and they are dedicated to exceeding expectations and creating enduring relationships with their customers. KPS Global’s extensive footprint can accommodate companies and organizations across a range of industries, coast-to-coast, and in multiple global markets. Their unwavering commitment to superior quality, customer satisfaction, and service has made KPS Global the easy choice for almost every major retailer requiring insulated panel solutions and refrigeration.

KPS Global currently operates 725,000 square feet across five state-of-the-art manufacturing and warehousing facilities, which are strategically located to serve customers anywhere in the world. The Company was formed in December 2015 by D Cubed Group, LLC through the acquisition of Kysor Panel Systems from Manitowoc Company, Inc., and the Hill Phoenix Walk-ins Division from Hill Phoenix (a Dover Corporation company). The Company was subsequently expanded via the acquisition of Custom Cooler in 2018. Headquartered in Fort Worth, Texas, KPS Global is a privately held, private equity-owned company with more than 825 employees.

The Manager Customer Operations Industrial is responsible for managing a multi-function team of Designers and Customer Service Reps to ensure legendary customer service. This team is responsible for managing industrial customers’ experience through configuring custom equipment, developing quote information, and managing the various sales projects for dealers, reps and end users. This role supports a positive customer experience, creates engaged customers, and facilitates organic growth. This will be accomplished through owning customer issues and following problems through resolution and setting clear mission deliverables and deploying strategies towards that mission.



Required Skills
  • Excellent written and oral communication skills in English, with strong presentation skills Supervisory and management experience
  • Knowledgeable about configuring custom insulated panels for Industrial and Scientific markets
  • Ability to think strategically
  • Strong client-facing and communication skills
  • Advanced problem-solving and multi-tasking skills
  • Excellent organizational skills and attention to detail
  • Expert in ERP systems (Infor), working knowledge of customer service software, databases, and tools
  • Proficient with Microsoft Office Suite or related software
  • 10% travel


Required Experience
  • BS degree in Business Administration or related field
  • 5 – 8 years of experience in sales engineering
  • Managing and communicating priorities and updates effectively within each team regarding workloads
  • Engaging in customer-facing relationships to assess customer needs and initiate the development of product solutions by interacting directly with dealers, reps, and end users via phone, email, and occasionally in person
  • Develop service procedures, policies, and standards specific to the Industrial team
  • Working with product design on individual and team projects to best determine how to meet customer needs and requirements
  • Coordinating and helping resolve internal and field issues with team members when required; must be able to determine the cause and implement proper corrective actions
  • Maintaining, analyzing, and distributing daily/weekly/monthly reports internally and externally
  • Participating in and leading group training presentations for rep groups, new employees, and key customers
  • Recruit, mentor, and develop customer service agents and designers and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Excellent written and oral communication skills in English, with strong presentation skills Supervisory and management experience
  • Knowledgeable about configuring custom insulated panels for Industrial and Scientific markets
  • Ability to think strategically
  • Strong client-facing and communication skills
  • Advanced problem-solving and multi-tasking skills
  • Excellent organizational skills and attention to detail
  • Expert in ERP systems (Infor), working knowledge of customer service software, databases, and tools
  • Proficient with Microsoft Office Suite or related software
  • 10% travel

  • Custom Home Project Manager

    3 weeks ago

    Fort Worth, Texas, United States gpac Full time

    The Project Manager will manage and supervise on-site coordination of all phases of construction on High End Custom Homes.Responsibilities:Management of daily operations of construction projectsFollow and implement safety proceduresCoordinate with all professionals involved and moreManage subcontractors and organization of the projectUnderstand the...

  • Operations Manager

    2 weeks ago

    Fort Worth, United States Robert Half Full time

    Robert Half has partnered with a growing manufacturing organization based in the Fort Worth, Texas area. Our established client is actively seeking an individual for an Operations Manager role. This Operations Manager is responsible for overseeing the production process within a manufacturing facility. This role involves coordinating, planning, and leading...

  • Operations Manager

    2 weeks ago

    fort worth, United States FPC of Decatur Full time

    Position: Operations ManagerDirect Reports: Production Supervisors and OperatorsReports To: Plant ManagerSalary Range: $130k to $145kBonus: 5% annual bonusRelocation: NoJob Responsibilities

  • Operations Manager

    2 weeks ago

    Fort Worth, United States National Trench Safety Full time

    Job DescriptionJob DescriptionOperations Manager Reports to: Branch Manager Pay Grade: O7 Classification: Full-time Division: Operations Function: Operations Sub-Function: Operations Manager Date:

  • Operations Associate

    2 weeks ago

    Fort Worth, United States Kestra Financial Full time

    Symonds Wealth Management is a retirement planning and investment management firm located in Fort Worth, TX.Job Title: Operations AssociateJob Type: Full-TimeLocation: 2512 Horne Street, Suite 100, Fort Worth, TX 76107Reports To: Operations ManagerJob OverviewOperations associates are responsible for handling a myriad of operations, customer service, and...

  • Operations Associate

    3 weeks ago

    Fort Worth, United States Kestra Financial Full time

    Symonds Wealth Management is a retirement planning and investment management firm located in Fort Worth, TX.Job Title: Operations AssociateJob Type: Full-TimeLocation: 2512 Horne Street, Suite 100, Fort Worth, TX 76107Reports To: Operations ManagerJob OverviewOperations associates are responsible for handling a myriad of operations, customer service, and...

  • Operations Manager

    2 weeks ago

    Fort Worth, United States Kestra Financial Independent Advisor Full time

    Job DescriptionJob DescriptionSummaryThe Operations Manager reports to the lead financial advisor and is critical to appropriately leveraging the advisor’s time. Strong leadership and project management skills are required for this position. In this role, you will oversee the day-to-day operations of a retail financial services practice specializing in...

  • Operations Manager

    3 weeks ago

    Fort Worth, United States Kestra Financial Full time

    SummaryThe Operations Manager reports to the lead financial advisor and is critical to appropriately leveraging the advisor's time. Strong leadership and project management skills are required for this position. In this role, you will oversee the day-to-day operations of a retail financial services practice specializing in retirement income and investment...

  • Operations Manager

    3 weeks ago

    Fort Worth, United States Kestra Financial Full time

    SummaryThe Operations Manager reports to the lead financial advisor and is critical to appropriately leveraging the advisor's time. Strong leadership and project management skills are required for this position. In this role, you will oversee the day-to-day operations of a retail financial services practice specializing in retirement income and investment...

  • Managed Services Operations Analyst

    3 weeks ago

    Fort Worth, United States SS&C Technologies Holdings Full time

    Job Description Managed Services Operations AnalystLocation: Fort Worth, TX | Hybrid Get To Know The Team:The SS&C Innovest Managed Services team provides operations services to Managed Services Clients based on the determined roles and responsibilities to the Client.  We provide daily, monthly, quarterly and annual operational support to the delivery of...

  • Quality Assurance Manager- Operations

    5 days ago

    Fort Worth, United States Insight Enterprises Full time

    Requisition Number: 96819 Manager, Quality Assurance Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge,...

  • Operations Associate

    2 weeks ago

    Fort Worth, United States Kestra Financial Independent Advisor Full time

    Job DescriptionJob DescriptionSymonds Wealth Management is a retirement planning and investment management firm located in Fort Worth, TX.Job Title: Operations Associate Job Type: Full-TimeLocation: 2512 Horne Street, Suite 100, Fort Worth, TX 76107Reports To: Operations ManagerJob OverviewOperations associates are responsible for handling a myriad of...

  • Finance Manager, North American Customer Fulfillment

    2 weeks ago

    Fort Worth, United States Amazon Full time

    Description Amazon’s North American Customer Fulfillment (NACF) Finance is looking for a Finance Manager (individual contributor) to be the trusted finance partner for multiple Amazon Robotics fulfillment center locations supporting operational and functional leaders. Amazon operates the most complex retail networks in the world, delivering billions of...

  • Finance Manager, North American Customer Fulfillment

    3 weeks ago

    Fort Worth, United States Amazon.com Services LLC Full time

    Amazon’s North American Customer Fulfillment (NACF) Finance is looking for a Finance Manager (individual contributor) to be the trusted finance partner for multiple Amazon Robotics fulfillment center locations supporting operational and functional leaders. Amazon operates the most complex retail networks in the world, delivering billions of packages to...

  • Customer Service Specialist

    3 weeks ago

    Fort Worth, United States AdaptHealth Full time

    Job Duties: Develop and maintain working knowledge of current products and services offered by the company Answer all calls and emails in a timely manner, in adherence to their goals Document all call information according to standard operating procedures Answer questions about products and services, retail stores, general service line information and...

  • F&B Operations Manager

    3 days ago

    Fort Worth, United States Omni Hotels & Resorts Full time

    To provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success Operations Manager, Operations, Manager, Staff, Manufacturing, Hotel

  • F&B Operations Manager

    3 days ago

    Fort Worth, United States Omni Hotels & Resorts Full time

    To provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success Operations Manager, Operations, Manager, Staff, Omni, Manufacturing

  • F&B Operations Manager

    1 week ago

    Fort Worth, United States Omni Hotels Full time

    To provide proper training and supervision of all personnel including supervisors. To insure prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. To ensure the overall success Operations Manager, Operations, Manager, Staff, Manufacturing, Hotel

  • Architectural Firm Operations Manager

    3 days ago

    Fort Worth, Texas, United States JR WALTERS RESOURCES Full time

    ?? Join Us as the Manager of Operations - Architecture Are you ready to shape the skyline of success? We're seeking an Office Operations Manager to orchestrate brilliance in architectural design. Unleash Your Genius: Mastermind Office Mastery: Craft a harmonious workspace where creativity thrives, efficiency reigns, and support flows Corporate Navigator:...

  • Operations Manager

    2 weeks ago

    Fort Worth, TX, United States FPC of Decatur Full time

    Position: Operations Manager Direct Reports: Production Supervisors and Operators Reports To: Plant Manager Salary Range: $130k to $145k Bonus: 5% annual bonus Relocation: No Job Responsibilities