Sr. Volunteer Engagement Specialist

2 weeks ago

Detroit, United States American Red Cross Full time

WHY CHOOSE US?


As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. 

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine

American Red Cross is currently seeking a Sr. Volunteer Engagement Specialist to be based in either our Lansing or Detroit, Michigan Chapter Office. This is a full-time salaried exempt position and you must have a valid driver's license

Experience engaging volunteers is highly preferred

WHAT YOU NEED TO KNOW (Job Overview):
The Sr. Volunteer Engagement Specialist is responsible for leading, implementing, and executing programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, responsible for the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

WHERE YOUR CAREER IS A FORCE GOOD (Key Responsibilities): 

We are seeking a Full Time Volunteer Engagement Specialist to support our Kalamazoo, MI. The Engagement Specialist is responsible for assisting with the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers. Additionally, assist with the screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Manage, train, and lead the regional volunteer screening team. Ensure all prospective volunteers are screened and referred to departments for interviews. Lead and train volunteer leaders to conduct a comprehensive volunteer on-boarding program for each Volunteer Services volunteer position. Subject matter expertise and regional resource for volunteer engagement best practices. Lead training on how to use the Volunteer Needs Assessment tool in all departments. Lead training on effective engagement tools and best practices; coordinate scheduled engagement training through Volunteer Services Doctrine and Training courses and webinars. Oversee a team of volunteer leaders to drive volunteer engagement, including youth programs. Regional Point of Contact, regional support to the Volunteer Intake Processing Center. Manage volunteer recognition events across the region for all volunteers. Lead the development and management of the Regional Event Based Volunteer plan. Responsible for monitoring the appropriate usage and implementation of the regional Volunteer Needs Assessment through department collaboration and mutual accountability for results. Provide support to the local leadership and Regional Volunteer Services Officer by: Meeting with departments and ensuring alignment of volunteer needs and regional metrics.Helping implement strategies and tactics to improve volunteer engagement, including the annual Volunteer Readiness Assessment and identification of key department Volunteer Lead positions.Supporting departments with the development and implementation of a volunteer retention strategy and informal recognition promoting the One Red Cross Vision and honoring volunteer service.Assisting departments by overseeing the effective use of volunteer management techniques including coaching, volunteer relations, progressive discipline, and termination as appropriate.Providing reporting and metric analysis support.Monitoring and reviewing volunteer satisfaction data with departments to develop engagement/retention strategies to improve volunteer satisfaction. Serve as the subject matter expert on key volunteer recruitment tools. Train volunteer leaders and department leads on volunteer programs, tools and resources. Support Volunteer Services’ regional training plan, which includes in-person and online volunteer supervisor courses.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Education: Bachelor's degree or equivalent combination of related education and experience required. Experience: 5-7 years related experience required. Volunteer Management experience preferred. Management Experience: 1 year supervisory experience preferred. Skills & Abilities:

• Excellent oral and written communication skills.

• Strong training and presentation skills.

• Interpersonal skills and the ability to relate effectively to people of diverse backgrounds and education levels.

• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively are required.

• Recruiting experience OR the ability to effectively communicate and represent Red Cross mission and activities in a positive and realistic manner is required.

Other Skills: Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Competencies:

• Team player

• Accountability

• Communication (written & oral)

• Presentation skills

• Building Effective Relationships

• Persuasion

• Confident

Travel: Travel will be required. A current valid driver's license and good driving record is required. Physical Requirements: Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle and working under challenging conditions. Will include working evenings and/or weekends occasionally. Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.

BENEFITS FOR YOU:
We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental Vision plans

• Health Spending Accounts & Flexible Spending Accounts

• PTO + Holidays

• 401K with 5% match

• Paid Family Leave

• Employee Assistance

• Disability and Insurance: Short + Long Term

• Service Awards and recognition

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