Customer Care Specialist I

2 weeks ago

Mount Carmel, United States Cable ONE Full time

Description

:At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As a Customer Care Specialist, you will be responsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers by pro-actively communicating with the prospect or customer through in person visits.

What you will do to contribute to the company's success

Gains familiarity with Customer Care concepts, procedures and methodologies. Performs entry-level assignments within a specific region or business area. Responds to customer-generated tickets and provides thoughtful, personalized communication. Asks questions and actively listens to customers to understand their issues, demonstrating respect and concern at all times. With guidance, assists with or performs a range of customer support duties, including: Providing billing and pricing information to customers. Resolving standard issues remotely and/or educates customers on steps for issue resolution (i.e., for price, billing or payment questions). Tracking down information needed to accurately and appropriately respond to customer questions and needs. Arranging product returns / exchanges. Performing add, change, delete requests in hosted platforms. Scheduling service appointments if the problem cannot be remotely resolved. Training customers in product use and functionality. In all cases, follows established procedures, escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution. Promotes Cable One products, features and services for potential upselling. Documents customer inquiries, status and resolution. Follows up with customers to ensure satisfactory issue resolution. Learns and complies with Cable One Customer Care practices and policies.

Qualifications

A minimum of one year of proven sales experience; or 2 years of college; or equivalent combination of sales experience and college education 

Stable work history

Must have a valid driver's license, reliable transportation/vehicle where applicable and automobile insurance as required by Hargray

Maintain proper appearance/attitude at all times to represent Hargray in the community

Must have basic mathematical and computer skills

Must be able to work in adverse weather conditions, walk for extensive periods of time, and lift up to 50 pounds 

Must be able to work evening and weekend requirements

Proficient time management skills and ability to prioritize

Must demonstrate strong written and verbal communication skills

Core Competencies 

Committed:  Values each and every customer, while working hard to keep their business and support our communities. 

Helpful:  Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 

Proactive:  Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. 

Personal:  Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

Medical, dental, and vision plans – start when you start 

Life insurance (self, spouse, children)

Paid time off (vacation, holiday, and personal/sick days) 

401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation

Group Legal plan with Identity Theft Protection

Additional Perks 

Tuition reimbursement (up to $5,250 on 1st year) 

Annual community support to various organizations across the U.S. 

Associate recognition & awards programs

Advancement opportunities 

Collaborative work environment 

We’re an Award-Winning Organization

Forbes’ “America’s Best Midsized Employers” 2021-2023

  • Customer Solutions Specialist

    6 days ago

    Mount Pleasant, United States WK Solutions Inc. Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    1 week ago

    Mount Pleasant, United States WK Solutions Inc. Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Family Services Specialist I

    1 month ago

    Rocky Mount, United States Virginia Jobs Full time

    Hiring Range: $36993. to $45000. Full Time or Part Time: Full Time Additional Detail Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/'Adoption, Child Care, and...

  • Family Services Specialist I

    1 week ago

    Rocky Mount, Virginia, United States Virginia Jobs Full time

    Hiring Range: $36993. to $45000. Full Time or Part Time: Full Time Additional Detail Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/'Adoption, Child Care, and...

  • Family Services Specialist I

    3 weeks ago

    Rocky Mount, United States Commonwealth of Virginia Full time

    Hiring Range: $36,993 to $45,000 Full Time or Part Time: Full Time Title Description- Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/’Adoption, Child Care, and Employment...

  • Customer Relations Specialist

    1 month ago

    Carmel, United States Renewal By Andersen Full time

    Customer Relations Specialist Renewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...

  • Customer Relations Specialist

    3 weeks ago

    Carmel, United States Renewal By Andersen Full time

    Customer Relations Specialist Renewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...

  • Customer Relations Specialist

    2 weeks ago

    Carmel, United States Renewal By Andersen Full time

    Customer Relations Specialist Renewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...

  • Sales Specialist

    3 weeks ago

    Mount Carmel, United States Connections Life Care Full time

    At Priority Life Care (PLC), we provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Ready to make a difference? Join us in our mission to enhance the lives of seniors, and your...

  • Title Specialist I

    1 week ago

    Carmel, United States Cox Enterprises Full time

    Job Description The Title and Records Specialist I position will be responsible for the accurate and efficient processing of vehicle titles by verifying title information is correct, properly manage title inventory, and the releasing of titles to clients. Job Responsibilities: Intake process- scanning all titles into title vault Verify and validate...

  • Customer Relations Specialist

    2 months ago

    Carmel, United States Renewal by Andersen Full time

    Job DescriptionJob DescriptionCustomer Relations SpecialistRenewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a...

  • Customer Relations Specialist

    3 weeks ago

    Carmel, United States Renewal by Andersen Full time

    Job DescriptionJob DescriptionCustomer Relations SpecialistRenewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a...

  • SAP Customer Master Data Specialist

    1 week ago

    Carmel, United States Procom Full time

    SAP Customer Master Data Specialist Managing Returned Mail Intro We are looking for a dedicated and proactive SAP Customer Master Data Specialist to manage our returned mail project, focusing on the accuracy and maintenance of customer master data within our ERP system. This role is crucial for minimizing invoice delivery errors and enhancing our...

  • Billing Specialist I

    1 month ago

    Mount Sterling, United States STERLING HEALTH SOLUTIONS INC Full time

    Job DescriptionJob DescriptionSterling Health Solutions, Inc. Job DescriptionTitle: Billing Specialist ISupervisor(s): Director of Revenue CycleDepartment: FinanceFLSA Status: Non-ExemptEffective Date: August 18, 2015Job SummaryResponsible for all facets of medical, vision and/or dental billing and accounts receivable management including charge entry,...

  • Customer Service Representative I

    1 week ago

    Carmel, Indiana, United States Indiana University Health Full time

    Job Description Do you enjoy helping others? Do you want to make a direct impact on the lives of our patients but don't want to do hands on care? If you have experience in Customer Service, Scheduling, Call Center then this job could be for you Position Details: Job Title: Customer Service Representative I Company: IU Health Department: Riley Neurology ...

  • Customer Relations Specialist

    1 week ago

    Carmel, Indiana, United States Renewal by Andersen Metro & Midwest Full time

    Renewal by Andersen - Carmel, INRenewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was established with the aim of delivering a distinct and enhanced window and door replacement experience for...

  • Customer Relations Specialist

    3 weeks ago

    Carmel, United States Renewal by Andersen Metro & Midwest Full time

    Renewal by Andersen - Carmel, INRenewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for...

  • Customer Relations Specialist

    1 month ago

    Carmel, United States Renewal by Andersen Metro & Midwest Full time

    Renewal by Andersen - Carmel, INRenewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for...

  • Customer Relations Specialist

    3 weeks ago

    Carmel, United States Renewal by Andersen Metro & Midwest Full time

    Renewal by Andersen - Carmel, INRenewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for...

  • Customer Relations Specialist

    1 month ago

    Carmel, United States Renewal by Andersen Metro & Midwest Full time

    Renewal by Andersen - Carmel, INRenewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for...