Retail Customer Service Associate

3 months ago

Temecula, United States Fedex Ground Full time
POSITION SUMMARY:

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People
  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members

Service
  • Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
  • Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store

Profit
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
  • Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Self-Management
  • Performs multiple tasks at the same time
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Able to operate with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
  • All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills

ESSENTIAL FUNCTIONS:
  • Ability to stand during entire shift, excluding meal and rest periods
  • Ability to move and lift 55 pounds
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to work with minimal supervision
  • Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $18.55 - $21.81/hr

Additional Details:

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
  • Suggests areas for improvement in internal processes along with possible solutions.
  • Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Applies Quality concepts presented at training during daily activities.
  • Supports FedEx Office Quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

  • Retail Customer Service Associate

    1 month ago

    Temecula, United States FedEx Full time

    FedEx - JobID: PDX_FEC_8CD65FC0-ECF8-4350-83C3-66C8CE4953B2_240526 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Retail Sales Associate

    2 weeks ago

    Temecula, California, United States Burlington Full time

    We are seeking a highly motivated and customer-focused individual to join our sales floor team as a Retail Sales Associate. In this role, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the management team with day-to-day operations.The ideal candidate will have great...

  • Retail Customer Service

    3 months ago

    Temecula, United States Kangaroo Express Full time

    Kangaroo Express - 30515 Temecula Pkwy - [Retail Associate / Team Member] As a Retail Customer Service Rep @ Kangaroo Express, you'll: Greet customers; Run the register; Cashier; Make purchase suggestions; Work with the food program; Be working around the store (inside and out) in many different areas to help maintain high standards for store appearance and...

  • Retail Sales Associate

    7 months ago

    Temecula, United States Divergent Enterprises Full time

    Divergent has created partnerships with various high-profile brands. We assist our clients with their brand exposure by providing unique and creative sales and marketing campaigns that seek the highest ROI and sales revenue to them. This year, we are targeting the largest growth we have seen, and a big part of that is our Sales Team, and their never-ending...

  • Retail Sales Associate

    2 weeks ago

    Temecula, California, United States Burlington Full time

    At Burlington Stores, Inc., we're looking for a highly skilled and customer-focused Retail Sales Associate to join our team in Temecula. As a key member of our sales floor team, you'll be responsible for delivering exceptional customer service, maintaining a visually appealing store environment, and supporting our management team with day-to-day...

  • Retail Sales Associate

    1 month ago

    Temecula, United States H&M Full time

    H&M - 40820 Winchester Road [Sales Associate / Team Member] As a Retail Sales Associate at H&M, you'll: Actively greet and engage with the customers in the service areas and on the sales floor to provide the best customer experience; Actively process, stock, and replenish garments on the sales floor and stockroom; Educate and promote the H&M Loyalty program...

  • Retail Sales Associate

    3 months ago

    Temecula, United States Big 5 Full time

    Big 5 - 33385 Hwy. 79 S. - [Store Associate / Team Member] As a Retail Sales Associate at Big 5 you'll: Perform sales and service throughout the store; Ensure a productive shopping experience for all customers; Propose add-on sales to customers; Answer telephones; Provide product descriptions; Retrieve and stock merchandise from storage areas; Clean and...

  • Retail Sales Associate

    1 week ago

    Temecula, California, United States Zales Full time

    Zales is looking for a highly skilled Retail Sales Associate to join our team in Temecula, CA. As a Retail Sales Associate, you will be responsible for creating a positive shopping experience for our valued customers, while meeting individual and team sales goals.In this role, you will be responsible for engaging customers in conversation, presenting...

  • Retail Sales Associate

    2 weeks ago

    Temecula, California, United States Kangaroo Express Full time

    As a Retail Sales Associate at Kangaroo Express, you will be responsible for providing top-notch customer service and sales support to our valued customers.Key ResponsibilitiesGreet customers and offer assistance with purchasesOperate the cash register and handle customer transactionsWork collaboratively with the food program team to ensure seamless...

  • Retail Stocking Associate

    7 months ago

    Temecula, United States Harbor Freight Tools Full time

    149897BR Retail Stocking Associate 31797 Temecula Pkwy Temecula, CA, United States CA Job Description A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you do! The anticipated rate for this position is...

  • Retail Sales Associate

    3 weeks ago

    Temecula, California, United States Walmart Full time

    **About the Job**We're looking for a Retail Sales Associate to join our team at Walmart. As a member of our General Merchandise team, you'll be responsible for ensuring customer orders are filled accurately and efficiently.**Key Responsibilities:**Review customer orders and locate merchandise on the salesfloor.Ensure customer orders are filled...

  • Retail Sales Associate

    1 month ago

    Temecula, California, United States Skechers U.S.A. Full time

    Skechers U.S.A. seeks a Retail Sales Associate to engage customers and ensure a positive store experience. Key responsibilities include greeting customers, meeting their needs, and maintaining a well-presented sales floor. The ideal candidate will be part of a team that provides excellent customer service and maintains a clean and organized store...

  • Customer Service Representative

    3 months ago

    Temecula, United States Circle K Full time

    Circle K - 33165 Temecula Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Store Customer Service Representative

    2 weeks ago

    Temecula, California, United States Cost Plus World Market Full time

    Cost Plus World Market: A Retail Sales Associate OpportunityWe are seeking a motivated and results-driven individual to join our team as a Retail Sales Associate.Job Summary:The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced retail environment. As a Sales Associate, you will...

  • Customer Service Representative

    2 weeks ago

    Temecula, California, United States CVS Health Full time

    Company Overview:CVS Health is a national leader in providing healthcare services to our customers.Job Summary:We are seeking a highly motivated and detail-oriented Retail Sales Associate to join our team.The ideal candidate will be responsible for providing outstanding customer service, performing cash handling duties, and maintaining a clean and organized...

  • Retail Sales Associate

    4 weeks ago

    Temecula, California, United States Olivedipity Full time

    Job OverviewOlivedipity in Temecula, CA is seeking a dedicated Retail Sales Associate to join our team.Salary and Compensation$16.00 - $17.50 per hour, with opportunities for commission-based earnings.Job DescriptionWe are looking for a sales professional who can effectively engage with customers, answer questions, and provide exceptional customer service at...

  • Customer Service Representative

    1 month ago

    Temecula, United States Circle K Full time

    Circle K - 44520 Bedford Ct [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Marketplace Retail Associate

    2 weeks ago

    Temecula, California, United States Cost Plus World Market Full time

    About the Role: As a Sales Associate at Cost Plus World Market, you will play a key role in driving sales growth and improving customer satisfaction. You will be responsible for creating an engaging shopping experience by providing exceptional customer service, maintaining a well-organized sales floor, and ensuring a smooth checkout process.Key...

  • Retail Sales Associate

    4 weeks ago

    Temecula, California, United States The Kroger Company Full time

    **About the Role**The Kroger Company is seeking a dedicated and efficient Retail Sales Associate to join our team. As a key member of our sales floor, you will be responsible for processing customer transactions through the check lane quickly and accurately.In this role, you will understand and operate the Point of Sale system, handle various payment...

  • Customer Service Representative

    2 weeks ago

    Temecula, California, United States Burlington Full time

    Become a part of our dynamic team as a Retail Sales Associate in our Temecula store. Burlington Stores, Inc. is a leading off-price retailer offering high-quality products at affordable prices.In this role, you will be responsible for creating a positive shopping experience for our customers by greeting and assisting them, maintaining a clean and organized...