Prepared Foods Assistant Manager

5 months ago

Portland, United States New Seasons Market Full time
About the role: Partners with Prepared Foods Manager to manage department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. This is a management position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies. 

General Requirements: 

Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience. Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department. Represents company values. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.  Gives and receives feedback in a constructive manner demonstrating company Speak Up culture. Responds to feedback in order to improve performance. Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program. Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.  Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.

Position Responsibilities: 

Partners with Prepared Foods Manager in management and providing oversight to all areas of the department. Assists in management of all department staff, including review writing, scheduling and providing ongoing coaching, development and feedback. Assesses, prioritizes and delegates tasks and production. Ensures consistency of department conditions. Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics. Partners with department manager to ensure satisfactory in-stock conditions in department. Maintains appropriate inventory levels to achieve sales and margin goals.  Orders Prepared Foods products according to anticipated sales and seasonal needs. Trains staff to write orders and production schedules consistent with department goals and standards to ensure the highest level of product availability. Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items. Partners with department manager to plan for weekly ads, events and holidays using tools and reports.  Maintains professional vendor relationships. Coordinates with Promotions department to plan and conduct in-store tastings. Ensures customer special orders are accurately placed and delivered.  Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.  Stocks and rotates products with attention to product quality and expiration dates. Maintains the organization, rotation and cleanliness of back stock areas.  Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.  Wraps, weighs and prices products according to department policy. Processes customers’ made-to-order items accurately and expeditiously. Assists with food preparation and production. Partners with department manager to plan, lead and analyze the monthly perishable inventory.  Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.  This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders. Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing; reach at/above shoulder; reach below shoulder Frequently required to: lift and carry 11-20 pounds; bend/stoop; twist Occasionally required to: lift and carry 21-50 pounds; push and/or pull 1-40 pounds; crouch/squat Performs other tasks and duties as assigned.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

What you Bring as a Candidate: 

Previous customer service, food service, retail or grocery experience required.  Knowledge of retail grocery Prepared Foods, Deli or food production department and / or similar restaurant, café or food industry experience required. Previous supervisory experience required. Mid-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required.  Skills to manage financial results, including labor, sales and profit margin.

Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities. 

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