Operations Support Analyst

2 weeks ago

Mount Juliet, United States Assurant Full time

This job is primarily responsible for providing operational support to supervisors and managers to achieve established team, department and business goals. Under the guidance of the Management team, they will be responsible for assisting the supervisors in managing and tracking the overall performance of their employees via operational administrative support. The role would also require the ability to interface and communicate with all levels of employees as well as time management, organizational skills, and data tracking/analyzing abilities.

What will be my duties and responsibilities in this job?

Assists the supervisors/managers in tracking and documenting staff 
attendance (tardies/absences) across all shifts Fieldglass and Workday Administration - staffing support of supervisors and 
managers, partnering with Talent Acquisition team and KOCG to open and approve requisitions Work with Supervisors and Recruiters to coordinate interviews, track 
existing openings and communicate final decision Tech Talk Compliance Training - Coordination of compliance training
and reporting Assign and manage the locker distribution to all employees across shifts Prepare, track and analyze monthly workforce reports and site metrics Monitor time tracking systems (Kronos, Work Records) for any 
irregularities (e.g., missing schedules, missing punches, negative PTO 
etc.) and work with the supervisors to make the necessary changes Perform new or refresher training to the supervisors on time tracking 
systems Onboarding logistics - work with the supervisors to complete, monitor 
progress and track onboarding logistics for all new hires Assist the supervisors in documenting and reporting all safety incidents 
and work-related injuries to Safety Manager Monitoring and coordinating various systems access (CVision, Great 
Plains, UnitTracker etc.) for new hires and terminated employees Actively participate as an Operation Engagement Champion in the site 
activities Work with Supervisors and HR Partner to document and track monthly 
site recognitions Coordination of internal transfers of staffing between shifts Assist the supervisors in tracking key performance indicators (KPI)

What are the requirements needed for this position? 

1-year experience in a customer service function High School Diploma or GED is required Minimum 2 years of experience in administrative/clerical role in service 
of an hourly paid workforce 2+ years of Advance Excel experience Bilingual (Spanish or Arabic)

What other skills/experience would be helpful to have?

Ability to work independently and in a team environment Ability to interact effectively and positively with all levels 
of company personnel as well as external personnel Relentless attention to detail in a fast paced multi-dimensional 
organization Excellent communication, interpersonal and organizational skills Must be available to work extra hours and Saturdays as needed

Pay Range:

$ 20,03 - $ 33,05

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

07/01/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at .

For U.S. benefit information, visit . For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture .

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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