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Product Trainer

2 months ago

Egg Harbor Township, United States IGT Full time
Responsibilities

  • Conduct hands-on technical training classes related to the installation and repair of IGT’s lottery and gaming hardware products for internal and external customers using established, hands-on instructor-led training, mentoring, and testing programs.
  • Participate in and contribute to the development of new training programs in support of new technologies and products.
  • Assist Course Developers and Technical Writers in the design and development of training documentation and content
  • Support customers by learning customer-specific requirements to enhance training programs.
  • Track all training and testing data, provide status reports and training wrap-up reports to management.
  • Attend training classes and work with Product Support teams as required to enhance expertise relevant to job activities and to achieve certification based on department standards.
  • Assists with the creation and delivery of field services performance improvement programs
  • Facilitate Remote Training Sessions using MS Teams and utilizing Remote Training Equipment (Cameras, Capture Cards, Streaming Software Applications, Lighting)
  • Maintain and Manage Training equipment and assigned inventory
  • Assists Product Support in documenting and testing new technologies/products.
  • Participate in special projects that have a clear link or benefit to training, as assigned.
  • Performs additional duties and responsibilities as assigned.
Qualifications
  • Bachelor’s degree or combination of experience and education required
  • Demonstrated ability to troubleshoot and service electronic and electromechanical equipment.
  • 3-5 years of experience working in a Casino or Gaming environment installing, troubleshooting, and maintaining equipment required
  • Must be able to travel up to 70% of the time
  • Technical aptitude, professional presentation skills, and superior customer service skills required
  • Ability to obtain required licensing documents and approvals for domestic and international travel required
  • Experience with Microsoft Windows and Office 365 (Teams, Excel, Word, PPT, and Outlook)
  • Effective communications skills (listening, constructive feedback, conflict resolution, writing, presentation)
  • Ability to multi-task and deliver upon request.


Preferred Qualifications:

  • 3-4 years of experience in customer service and experience in training
  • Experience with instructional design is a plus.
  • Experience with course development and training methodologies for technical content preferred.
  • The ability to exercise judgment within defined procedures and policies.
  • Keen ability to analyze customer-specific requirements and tailor training accordingly.
  • Effective communicator who can collaboratively and frequently connect with several project teams, corporate development groups, site personnel and customers.

Special requirements needed:

  • Security Investigation
  • Ability to Travel
  • Able to stand an eight-hour shift
  • Must be at least 21 years of age
  • Able to obtain and maintain Gaming Licenses
  • Valid driver license and clean driving record
  • Able to lift 50 lbs or more
  • Pass a background check
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-SB1

#IGTCareers

#BelongwithIGT

#PlayingForWhatMattersMost

#LI-AA1

#LI-Hybrid

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