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Product Trainer
2 months ago
- Conduct hands-on technical training classes related to the installation and repair of IGT’s lottery and gaming hardware products for internal and external customers using established, hands-on instructor-led training, mentoring, and testing programs.
- Participate in and contribute to the development of new training programs in support of new technologies and products.
- Assist Course Developers and Technical Writers in the design and development of training documentation and content
- Support customers by learning customer-specific requirements to enhance training programs.
- Track all training and testing data, provide status reports and training wrap-up reports to management.
- Attend training classes and work with Product Support teams as required to enhance expertise relevant to job activities and to achieve certification based on department standards.
- Assists with the creation and delivery of field services performance improvement programs
- Facilitate Remote Training Sessions using MS Teams and utilizing Remote Training Equipment (Cameras, Capture Cards, Streaming Software Applications, Lighting)
- Maintain and Manage Training equipment and assigned inventory
- Assists Product Support in documenting and testing new technologies/products.
- Participate in special projects that have a clear link or benefit to training, as assigned.
- Performs additional duties and responsibilities as assigned.
- Bachelor’s degree or combination of experience and education required
- Demonstrated ability to troubleshoot and service electronic and electromechanical equipment.
- 3-5 years of experience working in a Casino or Gaming environment installing, troubleshooting, and maintaining equipment required
- Must be able to travel up to 70% of the time
- Technical aptitude, professional presentation skills, and superior customer service skills required
- Ability to obtain required licensing documents and approvals for domestic and international travel required
- Experience with Microsoft Windows and Office 365 (Teams, Excel, Word, PPT, and Outlook)
- Effective communications skills (listening, constructive feedback, conflict resolution, writing, presentation)
- Ability to multi-task and deliver upon request.
Preferred Qualifications:
- 3-4 years of experience in customer service and experience in training
- Experience with instructional design is a plus.
- Experience with course development and training methodologies for technical content preferred.
- The ability to exercise judgment within defined procedures and policies.
- Keen ability to analyze customer-specific requirements and tailor training accordingly.
- Effective communicator who can collaboratively and frequently connect with several project teams, corporate development groups, site personnel and customers.
Special requirements needed:
- Security Investigation
- Ability to Travel
- Able to stand an eight-hour shift
- Must be at least 21 years of age
- Able to obtain and maintain Gaming Licenses
- Valid driver license and clean driving record
- Able to lift 50 lbs or more
- Pass a background check
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
#LI-SB1
#IGTCareers
#BelongwithIGT
#PlayingForWhatMattersMost
#LI-AA1
#LI-Hybrid
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