Senior Analyst, Contracts Data and Technology CLM Administrator

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Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Senior Analyst, Contracts Data and Technology CLM Administrator

Job Summary

As a part of the Global Legal Operations and Strategic Services (GLOSS) team, the Senior CLM Administrator will be responsible for working with various stakeholders across the Legal department on projects and administrative maintenance/support of Legal tools, data and systems. The Administrator will work in a support capacity on projects from design through delivery and subsequent user support for legal technology. The GLOSS team is leading technology projects that drive digital transformation across the Legal practice areas, from enhancing current systems and supporting system integrations to developing business requirements and standard processes for new system deployments. The successful candidate will need to juggle responsibilities to support various projects with a wide range of complexities and assist with the development, maintenance and improvement of Legal Operations data, processes and systems.

In addition to project and system support, the Senior CLM Administrator will own data and analytics-related work in the Equinix Contract Lifecycle Management (CLM) systems to ensure the data is accurate and trusted. The successful candidate will partner with legal subject matter experts, IT partners, and cross-functional counterparts to maintain data standards, gather appropriate alignment, and follow documented processes to ensure data fields and results are accurately updated. Additionally, the Administrator will partner with the Data & Analytics team to provide and capture insights to drive process discussions and system updates to deliver meaningful results for the internal customers.

Responsibilities

Diagnoses and resolves system failures and malfunctions using standard practices and procedures

Liaises with IT for resolution of standard systems failures and user setting issues

Maintains, reviews, audits, and modifies data, records and templates

Proposes improvements, policies, procedures and processes with respect to data and records

Ensures compliance with data and records policies, procedures and processes

Sets up appropriate user roles and security settings within existing and future systems

Maintains, prepares and configures contracts-related content to be used within the contracts systems

Project management of Legal technology projects, ensuring that projects are delivered on-time, within scope and within budget

Independently conduct internal/external research to completion of basic and complex requests

Understand business needs and objectives for the Legal department

Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Lead the implementation, deployment and further development of Legal Technology systems

Gather, document, and analyze business requirements and partner with IT, cross-functional stakeholders and external service providers to recommend practical, innovative solutions

Create and maintain documentation related to developing and modifying business processes and related systems

Support the development of project business cases, including ROI calculation and benefit realization plans

Work closely with business partners to understand processes, gaps, goals, and improvement opportunities

Analyze, provide recommendations and document existing and future state business processes

Conduct and coordinate user acceptance testing

Lead cross functional process management discussions

Translate business challenges into systems (single or cross functional) requirements design

Gather metrics and generate routine reports that measure adoption of processes and tools

Partner with Data & Analytics teams to develop meaningful usage reports or communicate the need for raw data to develop customized reports

Develop and generate reports to final users with data analysis and suggestions

Lead the development of customized training materials strategically

Provide trainings as required on various functions, processes or technologies

Draft, support and/or provide inputs to deliver information relevant to the audience and project needs using the proper language and proper tools

Provide recommendations on promoting awareness and increase user adoption of tools

Use a variety of problem-solving skills to resolve issues with internal teams and stakeholders

Qualifications

5+ years completing similar tasks to those above, and within a Legal or IT environment, preferred 

Bachelor's degree required

Experience with Legal technology (CLM) and processes preferred

Project Management qualifications preferred

Ability to identify and manage cross-team and cross-project dependencies

Ability to anticipate and address issues early with strong customer focus

Strong analytical skills, including business case acumen

Ability to balance and prioritize multiple projects for various internal customers

Strong interpersonal and communication skills required

Ability to make decisions independently, knowing how and when to escalate issues

Experience working directly with business teams and stakeholders

Experience in Legal domain preferred, including but not limited to Contracts Management, Compliance, Privacy and Entity Management

Knowledge of Project Management Technology, such as SharePoint, Smartsheet, Tableau, Box, Jira

Advanced Microsoft Office knowledge

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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