Medical Assistance Center Clerical Analyst

3 weeks ago

Stevens Point, United States AIG Full time
Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

 

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

AIG has an unsurpassed global travel insurance underwriting capability through AIG’s insurance operations in more than 100 countries. Millions of leisure and business travelers alike rely on Travel Guard®, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans. Through eight wholly owned, state-of-the-art global service centers, customers have access to 24/7 emergency travel assistance, medical and security services with more than 40 languages spoken on-site. We help people travel more and worry less.

About the Role

The Medical Assistance Department is in immediate need of an organized and dedicated Clerical Analyst.  This position provide real time assistance to internal and external customers. These needs could routinely include things such as Scheduling, Reporting analytics, payment requests from vendor, training material updates, and day to day items needing support for the Medical Assistance Team.  Support will be required during core business hours, working with the Supervisory staff. 

We are seeking candidates to join our group, specifically to handle shifts between 7a-5p, including a possible weekend once a month. We have a number of scheduling options available to provide candidates with good work/life balance in exchange for this challenging, fast paced, and often demanding environment.. 

This is not inclusive of the job functions, rather touching on the multi-functional needs.  If you enjoy fast-paced work, are highly proficient in working independently and you take a meticulous approach to your tasks, we’re interested in hearing from you.  This position involves communicating with a wide range of individuals, internal and external to AIG – excellent verbal and written communication skills are a must

Knowledge, Skills Required

  • Advanced Excel skills and knowledge
  • Working knowledge of Microsoft Office – Windows, Word, Outlook, Sharepoint
  • Advanced People Skills
  • Excellent verbal and written communication skills
  • Call Center Experience or in-depth knowledge of the Call Center Operations
  • High energy level, enthusiastic, and eager to do what is necessary to be successful
  • Flexible to work different hours as needed and ability to work against deadlines in a stressful environment

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Functional Area:

OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Travel Guard Group, Inc.

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