Customer Success Senior Professional

2 weeks ago

Grand Rapids, United States KION Group Full time
As a Customer Success Senior Professional at Dematic, you will be responsible for developing and maintaining strong relationships with our valued customers. Your primary focus will be on ensuring customer satisfaction and long-term success by understanding their unique needs and aligning our products or services to meet those requirements. By maximizing customer satisfaction, you will drive customer retention, expansion, and contribute to the overall growth of our business. Additionally, you will be a main contributor to the development of the Customer Success Program. The employee can be based anywhere in the USA or near any Dematic US location. Must be willing to travel (up to) 20% to customer sites (including weekends).

What we offer:

•Career Development

•Competitive Compensation and Benefits

•Pay Transparency

•Global Opportunities

Learn More Here:

Tasks and Qualifications:

What You Will Do In This Role:

Support head of Customer Success and Customer Service leadership team to build and grow the Customer Success Program. Accountable to define and drive development of key Customer Success Program tools and processes. Partner with Sales (both business service and customer service) to serve as a main point of contact for assigned customers, building and maintaining positive relationships. Proactively engage with customers to understand their business objectives, challenges, and priorities. Collaborate with cross-functional teams, including sales, marketing, product, and support, to deliver exceptional customer experiences. Conduct regular check-ins and business reviews with customers to ensure their ongoing satisfaction and identify opportunities for improvement. Drive customer adoption and usage of our products or services, by providing training, onboarding assistance, and best practices. Analyze customer data, such as usage metrics, feedback, and support tickets, to identify trends, patterns, and areas for improvement. Resolve customer issues and concerns promptly, seeking solutions that align with both customer needs and business goals. Identify opportunities for upselling or cross-selling to existing customers and collaborate with the sales team to pursue those opportunities. Advocate for customer needs and requirements within the organization, influencing product enhancements or modifications when necessary. Stay informed about industry trends, competitors, and emerging customer needs to ensure our business remains competitive and responsive.

What We Are Looking For:

Bachelor's degree in business, engineering, supply chain, a related field or experience equivalent to education 5 or more years of experience as a Customer Success Manager, Account Manager, or a similar customer-facing role. Experience in industries such as manufacturing, material handling/supply chain, sales, or customer service. Strong interpersonal skills with the ability to build rapport and establish trust with customers. Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical individuals. Proactive problem-solving skills and ability to think critically and analytically. Strong organizational skills with the ability to manage multiple customer accounts and program responsibilities simultaneously. Knowledge of customer success best practices, customer relationship management, and customer experience methodologies. Familiarity with customer success metrics and tools for tracking customer satisfaction and engagement. Proficiency in using CRM software, Microsoft Office Suite, and collaboration tools. Prior experience working in a fast-paced, entrepreneurial environment. Ability to travel up to 20% of the time (may include weekends).

  • VP of Customer Success

    1 day ago

    Grand Rapids, United States AvaSure Full time

    Job DescriptionJob DescriptionDo you live, sleep, eat and breathe all things customer success? Do you learn quickly and want to help make a difference in the healthcare industry? Would you like to use your skills in a collaborative and fast-paced work environment?If so, this may be the perfect role for you! Please review the details below and click "Apply"...

  • Customer Service Specialist

    4 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Customer Service Specialist Benefits: Flexible work schedule Healthcare benefits Dental and...

  • Customer Service Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Axios Professional Recruitment Full time

    Axios Professional Recruitmentis partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented. Customer Service Specialist Benefits: Flexible work schedule Healthcare benefits Dental and...

  • Customer Service Specialist

    1 month ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.Customer Service Specialist Benefits: Flexible work scheduleHealthcare benefitsDental and...

  • Customer Service Specialist

    4 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Axios Professional Recruitment is partnered with Grand Rapids Iron & Metal seeking an experienced Customer Service Specialist. Successful candidates will have general bookkeeping experience, excellent customer relationship management skills and be service-oriented.Customer Service Specialist Benefits: Flexible work scheduleHealthcare benefitsDental and...

  • North American Digital Customer Success Manager

    2 weeks ago

    Grand Rapids, Michigan, United States Gordon Food Service Full time

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... The North American Digital Customer Success Manager provides strategic leadership...

  • Customer Success Manager

    2 weeks ago

    Cedar Rapids, Iowa, United States Trapeze Group Full time

    Job Summary:We are in search of an ambitious and enthusiastic candidate who is eager to join our sales and account management team and drive value in our most strategic customer segment.As a Customer Success Manager (CSM), you will play a key role in maximizing existing value within our customer base. You will be responsible for leading relationships,...

  • Customer Success Manager

    4 weeks ago

    Cedar Rapids, United States Trapeze Group Full time

    Job Summary: We are in search of an ambitious and enthusiastic candidate who is eager to join our sales and account management team and drive value in our most strategic customer segment. As a Customer Success Manager (CSM), you will play a key role in maximizing existing value within our customer base. You will be responsible for leading relationships,...

  • Customer Success Representative

    2 months ago

    Grand Prairie, United States Zion Capital Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Service Manager

    4 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Job DescriptionJob DescriptionAxios Professional Recruitment is partnered with a furniture manufacturer and distributor seeking a Customer Service Manager in Grand Rapids, MI. Their ideal candidate is an organized self-starter, with the ability to multi-task and communicate well with others. The Customer Service Manager will function as the primary support...

  • Senior Professional Quality Compliance

    3 weeks ago

    Grand Rapids, United States Versiti Inc Full time

    Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together...

  • Senior Professional Quality Compliance

    2 weeks ago

    Grand Rapids, Michigan, United States Versiti Inc Full time

    Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together...

  • Personal Lines Customer Service Representative

    4 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Job DescriptionJob DescriptionAxios Professional Recruitment is partnered with a local independent insurance agency in Grand Rapids, who is actively looking to hire a qualified Personal Lines Customer Service Representative. The ideal candidate will have extensive personal lines experience, be detail-oriented, a self-starter, have excellent customer service...

  • Customer Service Representative Senior

    2 weeks ago

    Grand Rapids, Michigan, United States Dover Corporation Full time

    Senior Customer Service RepresentativeThank you for considering joining our team at PSG, a global leader in pump and dispensing solutions headquartered in Oakbrook Terrace, IL. As part of the Dover Corporation's Pumps and Process Solutions segment, we are dedicated to innovation and excellence.Check order status for distributorsProcess orders accurately and...

  • Customer Success Manager

    3 weeks ago

    Grand Blanc, United States Student Adventures Full time

    Job DescriptionJob DescriptionStudent Adventures is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will work closely with our clients to understand their needs, provide solutions, and build strong relationships. In this role, you will...

  • Customer Success Manager

    2 weeks ago

    Grand Blanc, Michigan, United States Student Adventures Full time

    Job DescriptionJob DescriptionStudent Adventures is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will work closely with our clients to understand their needs, provide solutions, and build strong relationships. In this role, you will...

  • Customer Service Specialist

    1 month ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Customer Service Specialist Responsibilities: Address walk-in client needs Call customers on notices including underwriting and gathering informationProcess renewal reportsProcess lapse prevention reports weeklyProcess insurance company claim reportsProcess endorsements received via mail, email and faxProcess all cancellations received via fax, email and...

  • Customer Service Specialist

    2 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Customer Service Specialist Responsibilities: Address walk-in client needs Call customers on notices including underwriting and gathering information Process renewal reports Process lapse prevention reports weekly Process insurance company claim reports Process endorsements received via mail, email and fax Process all cancellations received via fax, email...

  • Customer Service Specialist

    4 weeks ago

    Grand Rapids, United States Axios Professional Recruitment Full time

    Customer Service Specialist Responsibilities: Address walk-in client needs Call customers on notices including underwriting and gathering informationProcess renewal reportsProcess lapse prevention reports weeklyProcess insurance company claim reportsProcess endorsements received via mail, email and faxProcess all cancellations received via fax, email and...

  • Assistive Technology Professional

    3 weeks ago

    Grand Rapids, United States Assistive Technology Professional (ATP) Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a one of the largest home medical equipment companies in the U.S. We are a rapidly growing leader in the provision of clinical respiratory, complex rehab equipment and durable medical equipment and service to patients is seeking a highly-motivated, energetic and experienced individual to become...