Help Desk Technician

4 weeks ago


Humble, United States Scuttlebutt Services, LLC Full time

Humble,TX - Salary Range 50k-60k - Veteran Only

Job Brief

This is an exciting opportunity to join a company during a growth phase. This position is responsible for providing technical assistance and support related to computer systems, hardware, or software. Works primarily from a helpdesk application but will run diagnostic programs, isolate problems, resolve technical issues, and determine and implement solutions. Must have exceptional customer service.

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to end-user problems over the phone.
  • Write/update technical documents related to help desk duties.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Resolve Tier 1 technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure the issue has been resolved.
  • Escalate issues to designated tier 2 staff as necessary.

 


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